Kanata North Medical Centre

Kanata North Medical Centre, 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada

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Kanata North Medical Centre 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada provides information on the address, phone number, and location as well as reviews from those who have visited at Kanata North Medical Centre, 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada

Rating

3.2

★★★★★

40 reviews on Google

The total score of rating scale about Kanata North Medical Centre, 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada is currently 3.2/5, this rating scale is based on real users on Google Map and online reviewers.

Kanata North Medical Centre, 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada get a high or low rating depending on reviews from real users and they reflects the quality of the location.

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Place Types:

Address:

832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada

Phone number:

+16135995599

Image:

832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada

Reviews:

Below you can find some outstanding rating from reviewers of Kanata North Medical Centre, 832 March Rd Unit # 2, Kanata, ON K2W 0C9, Canada

James
8 reviews

5 months ago

My family doctor is here I cant get an appointment or call them because they have changed to online booking which requires q health card and I lost my health card and have trouble getting new one even though they have the card on file. Theres no one to talk to. If you miss an appointment they charge you a heafty fee when once upon a time I was able to get an appointment. My family members also have problems with our “do nothing its probably stress doctor”. This place is a joke, I will be finding a new family doctor to treat real health problems.
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Response from the owner 5 months ago
James I am sorry you are having difficulty reaching our office. We do not have an online booking program and do not require your health card to book an appointment with your family doctor. We still book all appointments by phone. Our phones are answered Monday -Thursday from 8:30am-7:45pm, Friday 8:30 am-2:45pm and Saturday 9:am-11:45pm. If you are unable to speak directly with one of the staff please leave a message and it will be returned in 1-3 business days. Our office does only see patients who are registered with one of our family doctors.
Lacey Locke
7 reviews

11 months ago

I love this office. Dr. Smith has been my doctor for 12 years and even just seeing a walk-in doctor they are very understanding and amazing. I did have problems with one of the receptionists in the past, that being said I believe she has since retired. She was a nasty human. Currently all the staff amazing. Camille is so good with my kids. They went out of their way to call me for a Covid vaccine. Very helpful. Dr. Smith really takes time to know her patients, remember her patients, and give the best over all care. Even without an appointment I can call and ask a question and Dr. Smith will take time to call me personally. I feel so lucky to have a health care team like this. My only negative, I wish they were accepting patients as I highly recommend them to everyone.
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sugarandspicenicex x
1 review

10 months ago

Absolutely love my doctor there but the receptionists with the exception of Julie and there’s another one I forget her name she’s maybe Spanish or something dark hair and darker complexion. Are SO rude. If you’re having any kind of health situation they don’t care they just brush you off and think they are doctors I feel SO uncomfortable going there and even calling I might switch clinics
5Share
Larisa Wheeler
2 reviews

a year ago

Dr. McBride and her staff go above and beyond. I have been with Dr. McBride since she moved to the area, and would not even consider another GP. She actually cares, and has helped me in so many ways over the last few years. I cannot say anything negative about the staff at the clinic, they have never failed to be friendly, competent and helpful, even under the most stressful situations.
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iluvpfaff
1 review

3 years ago

Agree with the bad reviews Tried to get what should have been a simple prescription refill renewal (followed the proper procedures as told by clinic and pharmacy) Took 4 days. Still waiting because my doctor wasn’t in. After numerous phone calls, because it always take forever to get through to them, they out right lied to me and said they never received anything from my pharmacist. After giving times and dates, they “magically” found it. Yes, that was all dealing with their wonderful, polite (so effing kidding!) receptionists. My doctor is not much better, but hubby found her and given the problems finding a permanent doctor, just tolerate them
5Share
Sophia Vadro
2 reviews

2 years ago

Doctors are great but over the years the receptionists they hire are rude and entitled. … they really need a new front desk staff one even talked about me as I went around the corner and they were all laughing I felt super uncomfortable. The receptionists think they’re doctors and know everything and are extremely rude everytime except for one older lady with glasses it’s unacceptable and although I love my doctor i felt bullied the passed few times and no longer feel welcome there any longer will be switching because I’ve brought this up several times and nothing changes
9Share
Katie Ayla Riley
8 reviews

3 years ago

Dr. Paula is great. The clinic is horrible.. The front desk is very unorganized, I agree with all the reviews on prescriptions. There is however one or two receptionists that are extremely kind and helpful. I called to have a prescription faxed, followed the clinics procedures and the pharmacy never received anything. I called back and there was no record/knowledge of my request. I take a blood thinner and needed to buy aspirin to cover me for a few days… Unacceptable. This saddens me because I love seeing Dr. Paula.
2Share
Nicholas Trytsman
1 review

2 years ago

I’ve almost always had complete frustrations here. I can almost never get through to them in a simple timeous manner over the phone. Now with ‘hour’ long covid messages before even getting to a number to dial to get to reception, things have just gotten more difficult. The doctors seem ok, I’ve had brilliant service from a doctor who is not my ‘family’ doctor there. So, the doctors are ok but all three star losses are for the services before seeing a doctor. It’s so bad I’ve decided to change doctors and rather die – literally, before using this medical center again.
4Share
Lise Clement
5 reviews

2 years ago

My family has been with the clinic since it opened and have been very satisfied 90% of the time. For other 10% of the time, there may have been some issues with getting through on the phone due to the receptionists hectic job of not only answering phones, but trying to please the hundreds of clients coming in and out during the week, while also: – juggling phone calls from clients and other medical offices, suppliers, etc. – registering patients coming in for an appointment – calling patients to schedule/confirm/reschedule appointments – answering/making calls to other medical offices. suppliers, etc., as required Anyone who has worked in an administrative capacity fully understands the heavy workload the admin staff have on a daily basis, as well as the heavy burden placed on their shoulders on a daily basis. I am fully pleased with all the work the doctors, nurses and admin staff do for my family. They are patient, understanding and professional. No one is perfect, so on the days where there may have been a misunderstanding or a mistake made, usually on my part, they have been understanding and do their best to reschedule me asap. Thank you KNMC staff for all that you do on a daily basis to keep us healthy.
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Leanne Moore
2 reviews

3 years ago

My husband and I have been patients at Kanata North Medical Centre since 2014, and we have always been pleased with the wonderful care we have received over the years. The receptionists have always tried to fit us in as early as possible for appointments, and I have to say I do not at all understand these other comments regarding the receptionists; I have always been greeted kindly at worst, and with a super chipper, I-hear-your-smile-through-the-phone voice actually most of the time! My physician, Dr. Andrea Krupa has always been an attentive and caring physician. We particularly appreciate the walk-in hours and the shared care model used at the Centre, which allows us to be seen by a doctor even if our doctor is not available. The Centre is always kept very neat and clean, and I’ve found the workflow to be excellent. Even after moving to a different area of Kanata, we have chosen to stay with the Centre. I recently went through a difficult and unexpected healthcare issue that was quite a blow both physically and emotionally. I contacted the Centre to schedule an appointment with Dr. Krupa, and after explaining the situation was pleasantly surprised and comforted by the empathy I heard on the phone with the reception staff. They were so kind and understanding, and they booked me in for an appointment early the following week (I called on a Friday morning). Dr. Krupa personally called me that same Friday to schedule bloodwork, and sent the requisition to the lab directly so all I had to do was show up. She called me again the following week to alert me of other testing she had arranged, and to make sure that I knew my appointment date and time. I was so touched to hear my doctor calling me personally, and my conversation with her was the perfect blend of professionalism, competence, caring, and empathy. A good doctor makes sure that his or her patients are healthy; a great doctor makes sure that his or her patients feel like people and not just statistics on a chart or an appointment to push through. A difficult situation was made less difficult due to the timely and excellent care that I received, and the compassion that was shown to me. I can’t thank Dr. Krupa and the reception staff enough, but want to encourage them to continue providing excellent, empathetic care to their patients; it is so very appreciated. P.S. Their nurses are needle ninjas. I got a flu shot at the end of my appointment and was going on about how I would like her to count to three so I could take a breath and be distracted. She popped the needle in my shoulder before I could finish my sentence, and I hardly felt a thing!
2Share
Amanda Bennett
Local Guide · 94 reviews

5 years ago

Excellent clinic, clean, well lit, with plenty of natural light and conveniently located right next to a Rexall pharmacy. Desk staff are polite and efficient. Nurses are great. Dr. Connelly has been the family doctor to my family of 4 for over 10 years now and he is wonderful, not only with adults but the kids too. Not many doctors will take the time to try to make your kids smile, but he always does. He also takes the time to explain things, but somehow is rarely late for appointments. Even after I moved from Kanata to Barrhaven 10 years ago, I still come to this clinic even though it’s a bit of a drive because to me, it is worth it for this level of care.
1Share
Henry Horovitz
5 reviews

5 years ago

Our family of four have been with the clinic 21 years. We have encountered no problems with the front desk staff or with any member of its medical team. (A little smile goes a long way). Dr. Starosta our family doctor is thorough and takes care to explain the problems and course of action. Although this clinic is not close to our home, we choose to remain with the Kanata North Medical Clinic.
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Local User
1 review

4 years ago

Great doctors and nurses. Occasionally decent front staff, (one) but typically rude and treat you like they are doing you a favour speaking to you. One in particular that is just a really bad person that is so ignorant, so incompetent, so utterly wrong for a role where you should have some compassion for people, that only affirmative action hiring could possibly explain her continued employment.
4Share
MK H
Local Guide · 14 reviews

3 years ago

Garbage clinic. My pharmacy faxed an essential prescription refill to this clinic over a week ago and I’ve been calling them every hour since they opened yesterday and now that they are closed for the weekend after telling me repeatedly they would fax back — I get to suffer unbearable heartburn for two and a half days straight (minimum). Thats right. It’s not even a narcotic. It’s a heartburn medication. These are not professionals at this clinic. They have no ones health in their agenda. Just call and talk to the rude receptionists if you want proof of that.
4Share
Seb Mordak
4 reviews

3 years ago

This is the second time that someone has told me on the phone the wrong walk in hours at this clinic. Called at 10:30, lady told me to come in before noon. Arrived at the clinic for 10:50 and the lady at the front desk said she did not pick up my phone call and the walk in clinic was closed for the day at 10:30. Very disappointed. Do not recommend.
4Share
Colin Andrew MacDougall
14 reviews

4 years ago

Called one day, several times during the day. No answer. Voicemail. Left a message. No callback. Another day, call several times during the day. Again, after ~20 mins waiting, passes me to voicemail. I leave another message. No callback. Finally, I go Saturday morning first thing (as I work 9-5 weekdays), and am told, “Oh, we don’t do inoculations on Saturdays. Come back Monday.” (I had picked mine up at a pharmacy earlier and needed to have it administered.) Quality organization here. Will not return. Go somewhere else and save yourself the time and headache.
3Share
Faieq Ahmed
Local Guide · 144 reviews

6 years ago

Great doctors and medical staff! Glad to know that they are still accepting walk-ins! Very professional and quite a large establishment! High Recommend!
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dawn pawson
6 reviews

6 years ago

Dr Ceapchi is a wonderful doctor who listens to you and is very personable. It’s like talking to a good friend when I go to see her.
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Dario Ferrara
3 reviews

2 years ago

Worse place to go. Walk-ins are only for their patients. Might want to update ur voicemail. Do not recommend this place to anyone. Don’t waste ur time.
1Share
Hai Tu
12 reviews

5 years ago

Try to see my family doctor,they said 1.5 months waiting time! So I would need do walking-clinic and waiting like anyone else. Asked if which doctor works on that day, they said they could not tell as confidential.
2Share
lise currie
10 reviews

4 years ago

Looks like a clean clinic , staff at the desk was polite but, I could not see a Doctor because none of the ones working there is my Family Dr. this info should be posted on the website ,if it is I can`t find it .!
1Share
Josh Nt
2 reviews

5 years ago

Great doctors especially Dr. Connelly but the receptionist are just horrible.
7Share
Tim Allan
1 review

a year ago

There needs to be a better system then what they have right now with appointments.
1Share
Sara R
Local Guide · 11 reviews

3 years ago

Fantastic doctors with great availability. Excellent service!
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Logan T
1 review

4 years ago

Ilove my Dr. The only issues I have here is no one ever answers the phone!!!! EVER!!!!!!
4Share
Lyn Kennedy
Local Guide · 110 reviews

3 years ago

The nurses are excellent and so are the dr’s
1Share
Caroline leonardelli
1 review

a year ago

Wow I love the answering service at this place .
3Share
Tim Whalen
Local Guide · 4 reviews

3 years ago

Suresh Reddy

a year ago

K B
74 reviews

2 years ago

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Recent comments:

5 COMMENTS

  1. Ana Barros ★★★★★

    I need to leave a review and ask a few things about Kanata North Medical Centre, what should I do?

    • James Morris (Admin) ★★★★★

      Thank you for contacting us about Kanata North Medical Centre. We have received your request.! Please wait a moment so that the operator of Kanata North Medical Centre will call you with the number you provided and give you contact information.!

  2. Mike Manning ★★★★★

    Please give me the phone number to contact directly to Kanata North Medical Centre !

    • James Morris (Admin) ★★★★★

      Thank you for contacting us about Kanata North Medical Centre. I received your request.! Please wait a few minutes for the operator of Kanata North Medical Centre to call back your phone number you provided and give you the correct one to contact.!

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