Herold Road Family Physicians

I’ve been going to the office for many years and would recommend any of the doctors that practice here to anyone! However, when my doctor retired, the transfer of care was not handled correctly and I was switched to another doctor’s care without my knowledge. Thankfully I do really like my doctor but it wasn’t handled professionally at all. Lastly, as other reviews mention, the receptionist can be tough to deal with depending on who you’re speaking to. I 100% understand that dealing with people all day can be stressful and not everyone is kind. That being said, when I’m simply asking questions or explaining something, being interrupted or dismissed isn’t appreciated. Overall, the care I have received here is high quality and the doctors are amazing. I have very rarely not felt heard or taken care of, even when I’m unable to see my regular doctor.

I used to love Doctor P. Sathi until her care, compassion, and consistency completely flew out the window. She’s no longer the doctor that used to take pride in her clients and work. I’m disgusted in how much I have to advocate for my own health now.

My family has been going to see Dr Aaron Friggstad since we moved to Saskatoon in 2005. He’s an excellent family doctor and so are all the doctor’s we’ve seen when in need.

Reception is awful. Very rude! Unpleasant and absolutely unprofessional!

UPDATE: I received a phone call from my family doctor the other night and she has put my worries at ease. I updated this review to four stars to reflect the responsiveness of the management staff at Herold Road Family Physicians. While the issues below likely wont be an easy remedy, I was left with piece of mind that my concerns were heard, and would be addressed. I mentioned in my last review that I felt the office was slipping, but I have to admit that was too forward. The quick response by my family doctor shows they are paying attention and working hard to put in a full day and run a successful clinic, I’m sure it’s not easy to balance. Thanks for the call, and thanks for expressing your concern, it meant a lot. PREVIOUS REVIEW: The doctors are great at this clinic, but I have to say…I’m not sure how the reception staff get’s away with the way they treat the clients. It’s a tough position to be in. Dealing with reception is almost enough of a pain to make me switch family doctors. They are typically rude and dismissive to the point of frustration. Myself, my wife, and my kids all go here for our family doctor, but we’re seriously considering moving clinics to get a better experience with booking and checking in for appointments. The reception staff needs to understand that most of the time people are stressed out and worried about their health; be compassionate to this state of mind and make me feel like my worries are valid, it’s that simple. It doesn’t take any more time on the phone to be polite and considerate, it should be common decency. The clinic service may be free to us, but it’s only because it’s subsidized by our wonderful health care system. Our visits are what pays the bills, plain and simple. Without us choosing to use the service at Harold Road Family Physicians, there would be no Harold Road Family Physicians. Would you eat at a restaurant where the servers make you feel belittled and unappreciated, even if the food was good? I think not. Office management needs to take care to nip this in the bud, or it will start to hurt their bottom line. Reading the google comments, my family and I are not alone. The solution is simple, train the reception desk employees to be courteous, not to interrupt the patient, not to dismiss the patients concern. Don’t paint all patients with the same brush. You’ll have difficult patients, yes, but treat those cases with tact and dignity; don’t assume every patient is there to make your life miserable. Other things to consider, fix the phone prompts, fix the hours information on your doors to reflect actual hours, fix the hours information on your phone prompts to reflect actual hours.

I have been going to Dr. Frigstad for many years, and I love him as my doctor! However the front receptionist ladies are awful to deal with. They are extremely rude on the phone, and make calling or even going into the office a terrible time. Its really unfortunate.

If you require paperwork for your job, don’t go here. If your employer requires “too much” paperwork they will increase the price of doctor’s notes, just for you, to $30 each in an effort to drive you out of the clinic.

They refuse to fax refills to the pharmacy. They require patients to make an appointment for refills, even if they were seen within past few months for a med I’ve been on consistently for years. It’s unfriendly to patients but also unethical to gain an appointment fee for this when it’s really not necessary. Please reconsider this policy.

Dr. Friggstad has been my family doctor for over 10 years, and I now drive 4 hrs to come see him for our needs. That is how much I love him as a doctor, and all the other staff are just as phenomenal! I’d rate higher if I could!

Dr. Friggstad had been my doctor for YEARS lol, and we will never change doctors even though we live 4 hrs away!

I’m giving a mid range but want to put 1 my doctor ,Dr friggstad. Is incredible , but the nurses at the front desk are horrible to deal with and cannot spot someone in distress, even if they were on fire

Dr.Chaloupka is the best! The staff are always friendly and helpful. I agree with long waits on the phone. I could go without the 3 minute message when all I want is to book an appointment.

Worst experience. Reception staff are awful.

my DR. D is great but the phone staff could use some compassionate training….Elisha is very unprofessional and all I wanted was a lil help to breathe….

The Drs in this firm are superior to all other medical clinics. Each Dr will take the time to listen to you do their upmost best to diagnose your problems. Kevin J Mulligan

Staff are all very professional and friendly. I’ve never waited a long, unreasonable time to see a doctor.

Crazy! The parking lot was empty & we called the number to register. People came & left, we even helped two different people register just to have them be called in before us! Terrible service!

Excellent doctors and staff and I don’t have a appointment to let me come in to see a different doctor Dr. friggistct

Good docs but the time it takes to make an appt too long. They need more receptionists.

LOVE the doctors here – HATE the phone system – it takes like 3 minutes just to get the phone to ring – super annoying

Love Dr. Friggstad. Very grateful for him as my primary physician.

Friendly, professional, thorough! They are the best!

doctors are friendly and always very helpful.

Dr Friggstad is the Best in Saskatoon 🙂

Been on hold for 23 minutes already and all I have to do is ask a question.