Etax Accountants

Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia

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Etax Accountants 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia provides information on the address, phone number, and location as well as reviews from those who have visited at Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia

Rating

4.8

★★★★★

5877 reviews on Google

The total score of rating scale about Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia is currently 4.8/5, this rating scale is based on real users on Google Map and online reviewers.

Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia get a high or low rating depending on reviews from real users and they reflects the quality of the location.

If you feel that the rating 4.8 for the location of Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia is incorrect, you can send it directly via the Form at the bottom of the article.

Place Types:

Address:

14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia

Website:

http://www.etax.com.au/

Phone number:

+61 1300 693 829

Image:

14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia

Reviews:

Below you can find some outstanding rating from reviewers of Etax Accountants, 14 Mount Gravatt Capalaba Rd, Upper Mount Gravatt QLD 4122, Australia

Sheyne Carlos
1 review

2 months ago

This is my 2nd year using Etax Accountants. They are a brilliant service which is quick, easy and pain free to use. Their online system is so simple and straight forward and they are very affordable. They offer the option to have their very small fee deducted from your tax return, making payment extremely easy. I highly recommend Etax Accountants to everyone. They easily earn 5 stars from me.
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Response from the owner 2 months ago
Hi Sheyne – many thanks for your wonderful review and we appreciate your loyalty over the last 2 years. We’re so glad to hear you find our service quick, easy and pain free to use. Thank you for your recommendations and we look forward to assisting you again next year!
Lalaine Dizon
2 reviews

a month ago

Super user-friendly, straight-forward and very simple to follow, love this platform! You go through the whole thing then a few days later a certified accountant calls you to after reviewing (to ask for pending documents, like receipts). It has a $99 fee but it gets deducted from your tax return. It’s such a great system and its definitely worth it!!
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Response from the owner a month ago
Thank you for your review Lalaine. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Cherry – Ann Gatley
4 reviews

a month ago

I have used the Etax Accountant app for 8 years now and not had an issue, it is so simple easy and convenient to use. All your details are prefilled and the accountants do all the hard work for you. Simple questions to follow and navigation is simple. The staff keep you up to date on when its time to start your tax return, any missing details or when your tax has been lodged. No stresses, no fuss. I recommend the Etax app. 5 stars 🌟🌟🌟🌟🌟
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Response from the owner a month ago
Wow! Thank you for your review and loyalty over the last 8 years Cherry – we appreciate it! We are so happy that you found our prefill feature handy and convenient, we love that too! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Hayley Skeggs
1 review

a month ago

I have used this online tax accountant service for bout 10 years – they are fantastic!!! There is never anything that is too much hassle, they always answer my questions and give me the support to get the best results, and the application is very straight forward and easy to use. Best thing I ever did to ensure no stress at tax time.
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Response from the owner a month ago
Hi Hayley, Thank you for your review and for working with us again. We are pleased to hear that you find our service easy and efficient. We look forward to assisting you again next time!
Owen Dibden
2 reviews

3 weeks ago

NEW
This group is very easy to understand and an easy-to-use system. I was shown other ways I could claim more that I didn’t know of before on my tax return. Personal, helpful and easy to communicate with. Definitely would recommend Etax
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Response from the owner 3 weeks ago
Thanks for the review! We are always happy to help and are glad to hear that you received a great experience working with our team. Hope to see you again next year!
Paige Kurmass
2 reviews

a month ago

I’ve been using Etax services for the last 5+ years. They’re website/app is so easy to navigate and the online chat is super convenient for any questions I may have. The turnaround from lodging to receiving my return is quick and their services are so affordable and taken out of my return so I don’t have to worry about a thing. I’ve even managed to get more money on my return using Etax than I have going to an in person accountant.
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Response from the owner a month ago
Thanks so much for your loyalty Paige. We appreciate the love and support and are stoked that you are receiving a great return. Hope to see you again next year!
P W
13 reviews

a month ago

The process of filling in the online tax document was relatively straight forward. Ironically, the difficult part was trying to communicate with the accountant on the chat line, however, the whole process was far less arduous than previous years where we would be travelling and taking a half a day to complete the whole process. Albeit, this time around our tax was far less complicated in terms of our status.
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Response from the owner a month ago
Hi P W – we’re sorry to read you had some trouble with our Live Chat. If you like, please drop as a message to feedback@etax.com.au with the email address you registered with and we’ll take a look at your file before following up with you privately.
Samantha Stiff
Local Guide · 44 reviews

2 months ago

I’ve been using Etax accountants for years and can’t fault them. I can do my return from the comfort of my own home, ask questions as I need and always get prompt responses. There are many times they’ve reviewed and increased my return after asking me questions during their review. Highly recommend!
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Response from the owner 2 months ago
Thank you for your review Samantha. We are delighted to hear that our service provided has been up to your standard. Looking forward to working with you again next year!
Maureen Mcneece
2 reviews

4 weeks ago

I have utilised Etax accountant over three years. Each year has been different for me. The experience with Etax has been consistent in terms of ease of use, supportive and friendly staff, encouraging and clear communication both via phone and email. Returns have been favourable. Thus I can recommend this service as reliable and trustworthy
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Response from the owner 3 weeks ago
Hi Maureen, Thank you for your review and for working with us again. We appreciate the loyalty! We are pleased to hear that you find our service reliable and trustworthy. We look forward to assisting you again next time!
Tonia Kleinhans
1 review

a month ago

I have been using Etax for several years now and have never been disappointed. The service is fast, the accountants knowledgeable and easy to work with. The live chat is amazing. I would recommend Etax to anyone who wants quick, efficient and friendly service.
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Response from the owner a month ago
Thank you for your review and loyalty Tonia – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Wayne Clarke
1 review

a month ago

Quick and easy to complete, I trust these Etax Accountants that are doing their best for me and getting the best Tax return possible. I felt a little uneasy at first (a few years ago)but now they have proven their ability to look after the tax payer .I say Thank You and highly recommend Etax
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Response from the owner a month ago
Thank you for your review and loyalty Wayne – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Sen Bloom
1 review

a month ago

Easy to use, most of the information have already pre-filled from prior period, useful handy tips very helpful! I have been with Etax more than 5 years, seeing them growth and develop better every year! Reasonable charge and very professional! Highly recommended!
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Response from the owner a month ago
Hi Sen, Thank you for your review and for working with us once again. We are pleased to hear that you find our pre-fill service easy and efficient. We look forward to seeing you again next year!
Theo Gee
Local Guide · 39 reviews

2 months ago

Having been using Etax for the past few years. They make lodging my tax return so simple and convenient online. Best of all, they have accountants available 24/7 I believe for online chat if you’re unsure of anything.
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Response from the owner 2 months ago
Amazing review Theo! Thanks for sharing your experience. We hope we can continue to provide you with great service and convenience again in the future!
Teneka Ngaira
2 reviews

a week ago

NEW
System is very user friendly. Website provides you everything, just follow the questions and add your information. Great support available throughout the whole process. Convenient to do in your time and reasonable service fee
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Response from the owner a week ago
Thanks for your review Teneka – we look forward to seeing you again in 2023!
Melanie Rollison
7 reviews

a month ago

So simple and easy. Most information is sent through immediately and I just need to add my saved receipts. The accountants respond with questions to process your return really quickly. Super happy.
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Response from the owner a month ago
Thanks for using our service and your amazing review Melanie, we really appreciate it! So great to hear you’ve found our quick, simple and easy for you to navigate. We look forward to seeing you again in 2023.
Kirsty Sleep
20 reviews

a month ago

Great platform, I’ve found it really easy to use. I used for my daughter’s tax return for a few years now. I like the consistent reminders and little push to get it done :)! Thanks for the great service.
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Response from the owner a month ago
Hi Kirsty, Thank you for your review and for working with us again. We are pleased to hear that you find our service easy and efficient. We look forward to assisting you again next time!
A Stal
Local Guide · 102 reviews

a month ago

I have been using E Tax now for the last 3 -4 years. Very easy to use and understand. I like that its checked by more than one person and if there is anything needed correspondence is easy, and I dont have to ring and wait on the phone. Its all done via my etax log in message box. Definitely recommend using E Tax.
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Response from the owner a year ago
Thanks so much for your review!
Erica Sanders
6 reviews

2 months ago

I have been using this service for a few years now and I love it. My tax affairs are quite straight forward so thEtax Accountants saves me the time and effort of going to an accountant. Excellent service and they system so easy to use.
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Response from the owner 2 months ago
Hi Erica, thank you for the amazing review and loyalty over the years! We’re so glad to hear you find our service easy and efficient. We look forward to assisting you again next time.
Yvonne Maguire
1 review

a month ago

This is my third year and Tax time is so easy these days. It’s done in less than half an hour and I love the pre-fill function. The best thing is that they are real people who check all your details not just a bot in an app that can’t answer your queries. Thank you Etax!
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Response from the owner a month ago
Thank you for your review and loyalty Yvonne – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Tony Penney
7 reviews

a month ago

I found Etax last year and was very happy with the process easy to follow and it covered every aspect of my needs. I found the online chat service to be extremely helpful when I had a question I have just completed this years return, and found it even easier as so many fields were pre-filled with my details from last year. I would highly recommend Etax
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Response from the owner a month ago
Hi Tony, Thank you for your review and for working with us again. We are pleased to hear that you find our pre-fill service easy and efficient along with the our online chat and support team. We look forward to assisting you again next time!
Cass Sheppard
1 review

2 months ago

I have used E-tax Accountants to do my tax return for many years. It’s straight forward, easy and fast. Always helpful and quick to respond to questions. I recommend this service.
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Response from the owner 2 months ago
Hi Cass, thank you for the amazing review and loyalty over the years! We’re so glad to hear you find our service simple and efficient. We look forward to assisting you again next year!
joseph kenny
2 reviews

2 months ago

Etax makes it so easy, and very professional. The whole process took less than 10 minutes from the comfort of my home. Very good value for money Joseph Kenny
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Response from the owner 2 months ago
Thanks Joseph! We are happy to hear that our service has been fast and effective. See you next year!
Harvey Yates
4 reviews

a month ago

I’ve been using Etax Accountants for a number of years and have never been disappointed. It there is anything that needs to be clarified for a return, or there us a suggestion to increase the return, the Etax team will communicate via email. SOOO easy!
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Response from the owner a month ago
Thank you for your review and loyalty Harvey – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Ryan Cassidy
2 reviews

2 months ago

Another fantastic year of using his service. I have been using E-Tax for over 5 years running and it has made my life very simple and easy at tax time. Thanks!
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Response from the owner 2 months ago
Hi Ryan, thank you for the amazing review and loyalty over the last 5 years! We’re so glad to hear you find our service reliable and easy. We look forward to assisting you again next year!
Mr Vernon
2 reviews

2 months ago

Wow! What an excellent service – I use it every year as they pre-fill my details, have an intuitive easy to fill form, they add and suggest extra deductions. Returns are always accurate and the service is trustworthy. Thanks E-Tax Accountants.
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Response from the owner 2 months ago
Hi Mr Vernon, thank you for the amazing review and for your loyalty over the years! We’re so glad to hear you’ve always found our service easy to use, intuitive and trustworthy. We look forward to assisting you again next time.
Ben Johnson
Local Guide · 116 reviews

a month ago

been using etax for a few years now, never knew tax could be so simple and easy to do. love that its all online and has guides to help you through. 100% recommend.
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Response from the owner a month ago
Thanks for the review Ben! We are always happy to help and are glad to hear that you received a great experience working with our team. Hope to see you again next year!
theintheingi myint
7 reviews

2 months ago

I have been using etax for 4 yrs now. Really easy to use and help is 24/7. All the accountants are extremely helpful and they know what they are doing. totally recommend it.
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Response from the owner 2 months ago
Hi, thank you for the amazing review and loyalty over the years! We look forward to assisting you again next time.
michael howard
3 reviews

a month ago

This is the 3rd year using e tax. I haven’t got a refund. Previously using accountants I would always receive my refund in under 2 weeks, sometimes within a week. A total of $10,000, was what I was supposed to receive over those 3 years. I can guarantee this site is connected to the ATO and accountants are encouraged not to get refund for their customers. Very suspicious
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Response from the owner a month ago
Hi Michael, We’re really sorry to hear you’ve been unhappy with our service. Any time a client shares with us that they’ve had a less than a 5 star experience, we want to do our best to make things right. We have escalated your file to one of our senior accountants and they have tried to get in touch with you via the phone number we have listed on your Etax account. Our senior manager also sent you a secure web message with a thorough explanation addressing the concerns you have outlined. If you would like any further information, please don’t hesitate to reply to our secure message or give us a call on 1300 693 829, as we’re always here to help. Kind regards, Etax Accountants
Piotr Walkowski
Local Guide · 47 reviews

a month ago

A good convenient service. I you don’t have a very complicated return use this guys. You can also add all receipts during the year to have everyithing online during tax time. ~ Love this feature
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Response from the owner a month ago
Thank you for your review Piotr. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Monnie Hernandez
11 reviews

a month ago

They are life savers! I am at my first job and stressing about this. They make it easy by entering the information for you. They have short easy to understand videos that explain things as well as a section to read in details if needed
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Response from the owner a month ago
Thanks for the review Monnie! We are always happy to help and are glad to hear that you received a great experience working with our team. Hope to see you again next year!
Jess Lane
Local Guide · 14 reviews

2 weeks ago

NEW
Very frustrated with the lack of communication. I have used Etax previously and they were easy and fast at processing my tax return. I am still waiting for my tax return to be lodged after no communication outlining the further information required, Will not be using in the future.
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Response from the owner a week ago
Hi Jess, We’re really sorry to hear about the experience you’ve had with Etax this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We have escalated your file to one of our senior managers and they have tried to get in touch yesterday via the phone number we have listed on your Etax account. Our senior manager also sent you a secure web message on your Etax account with further details about your tax return. When you’re able to, could you please return our call on 1300 693 829? Alternatively, could you please reply to our secure web message? Once again, we apologise for the experience you’ve had this year and we look forward to rectifying the situation. Kind regards, Etax Accountants
Bruce Harman
1 review

4 weeks ago

I found it very easy to lodge my eTax return. Having done all I could at one time I lodged my return to Etax. They got back to me within 2 days and told me what extra things I needed for deductions. I returned these and my Tax return was lodged. Very efficient. Thankyou!!!!
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Response from the owner 3 weeks ago
Thank you for your review Bruce. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Tamekka Leicester
3 reviews

a month ago

Fast, efficient easy and was supported every step of the way to not only complete my tax return but to maximize it fully. Super convenient and such a stress free and positive experience.
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Response from the owner a month ago
Thank you for your review Tamekka, We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Alma Gomez
5 reviews

4 weeks ago

Fast, simple and easy. But most importantly they were there along the way for any questions I had. Hight recommend. Would now only do my tax return with Etax
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Response from the owner 4 weeks ago
Thanks for using Etax and for your amazing review Alma, we really appreciate it! So great to hear you’ve found our service quick, efficient and easy to navigate. We look forward to seeing you again in 2023.
Amy Crystal
6 reviews

3 weeks ago

NEW
I have to agree with a previous review. If I had a simple tax return it would have been fine. They have taken nearly a week to lodge my tax return all because I had an ABN that I never used. I also had the carers pension, and they are asking me for my income for that year even though they had previously recognised that I had no taxable income. I have produced everything they asked for yet I sit here nearly a week later with my two payment summaries, and apparently too complicated to lodge???!!!!
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Response from the owner 3 weeks ago
Hi Amy, We’re sorry to hear you’re disappointed with our service this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We’d like to investigate what’s happened, as well as escalate to a senior manager to offer a resolution to the concerns you’ve outlined. If possible, could you please send us an email to feedback@etax.com.au from the email address you used to create your Etax account? Once we are able to identify you in our system, we’ll have one of our senior managers get in touch as soon as possible! Kind regards, Etax Accountants
Patrycja Beniak
5 reviews

2 months ago

You’re marvellous, guys! I’m a recent migrant to Australia, still a bit puzzled about the tax system here, so different to the one at home. You make it so easy and understandable! I keep recommending you to everyone who complaints about complexities of the Aussie tax system. Thank you for being there for people like me!
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Response from the owner 2 months ago
Wow! Thank you so much for your amazing review Patrycja! We are super proud to be able to provide you with an efficient and informative experience. Thanks for your recommendations, we hope to see you again next year!
toeknee
2 reviews

2 months ago

Very quick and easy, just fill in the boxes, allows you to claim everything you eligible for. I have been using Etax for a few years now, highly recommend them.
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Response from the owner 2 months ago
Thank you for your wonderful review and recommendations, we really appreciate it! We’re glad to hear you’ve found our service quick and easy to use over the years. We look forward to assisting you again next year!
Tamara Goostrey
Local Guide · 14 reviews

a month ago

Highly recommended. Easy to use software that makes it simple to lodge your tax return, no matter how complicated. Always gets me the best return possible.
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Response from the owner a month ago
Thanks for using Etax and for your amazing review Tamara, we really appreciate it! So great to hear you’ve found our service quick, efficient and easy to navigate. We look forward to seeing you again in 2023!
Taffy
6 reviews

a month ago

Excellent way to submit tax. Simple, easy to follow process you can do from home, then checked by a professional. Used them for years and always happy.
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Response from the owner a month ago
Thank you for your review and loyalty Taffy – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Tam Madden
6 reviews

a month ago

If I could give zero stars, I would. Honestly, pay the extra $10-$20 to go to an in person accountant. Each time you call, you speak to a different accountant. They do not explain instructions well, they are not helpful and most of all they do not follow up on issues. They have had my return since the 1st of July now, it is now the 21st of July and still no progress has been made. It is poorly run, they hang up on you for their mistakes and even when you tell them they are useless, they still don’t suggest cancelling your return with them to save time and to allow you to go elsewhere. Biggest joke in the accounting industry.
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Response from the owner a month ago
Hi Tam, We’re sorry to hear about your poor experience using our service this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We would really appreciate the opportunity to speak with you to rectify any issues you have experienced. If possible, could you please send us an email to feedback@etax.com.au from the email address you used to create your Etax account? Once we are able to identify you in our system, we’ll have one of our senior managers get in touch as soon as possible! Kind regards, Etax Accountants
Ken Morgan
Local Guide · 90 reviews

a month ago

I have been using etax for 13 years now. So easy to use. Gets better every year. Always happy with my returns.
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Response from the owner a month ago
Thank you for your review and loyalty Ken – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Nathan Kemp
3 reviews

a month ago

Have used Etax accountants for the past 3-4 years. always thoroughly looked after and really appreciate how easy they make it. 5 stars all round
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Response from the owner a month ago
Thank you for your review and loyalty Nathan – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Moyra Watson
1 review

a month ago

I found that doing my return this way was pretty good. When I had a query the accountant in the text message was excellent. Much easier than I thought it would be.
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Response from the owner a month ago
Thank you for your positive review Moyra! Making tax easy is what we’re all about and we look forward to assisting you with your next tax return!
Darko Rumbak
1 review

a month ago

Always a simple procedure completing my tax return with ETAX. Efficient, quick and most sections prefilled to make it alot easier. Thankyou to the team, over the last few years. Highly recommend.
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Response from the owner a month ago
Thanks for the review Darko! We are always happy to help and are glad to hear that you received a great experience working with our team. Hope to see you again next year!
Sandra Fox
2 reviews

2 months ago

Fantastic way to do your taxes, No question too difficult, takes the stresses away and trained accountants gets you your maximum refund. Will continue to use Etax until I retire or win lotto (whichever comes first)
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Response from the owner 2 months ago
Hi Sandra – many thanks for your amazing review, we really appreciate it. We’re all about making tax easy for our clients, so we’re glad to hear our team is able to take the stress away from doing your taxes. We look forward to assisting you again next year (or finding out you won the lotto)!
Capricornucopia
2 reviews

4 weeks ago

Always had the best possible return from Etax. Their documents are easy to understand and super quick to fill out. They have helped with anything I may have missed by contacting me through email.
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Response from the owner 4 weeks ago
Thank you for your review. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Md M I Mahdi
18 reviews

a month ago

Gotta love Etax! Been doing my taxes with them for a few years, and I don’t see a reason not to continue. Top notch…highly recommend!
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Response from the owner a month ago
Thank you for your review and loyalty – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Elyssa Bonnici
1 review

a month ago

Such an easy platform to navigate. They even have some prompted tax benefits to add to your tax return. Made doing my own tax very fast and easy.
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Response from the owner a month ago
Thank you for your positive review Elyssa! Making tax easy is what we’re all about and we look forward to assisting with your next tax return.
Helen Randall
5 reviews

a month ago

E-tax is so simple & easy to use. I would recommend them to anyone who is after a reliable & fast return. 7
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Response from the owner a month ago
Thank you for your positive review Helen! Making tax easy is what we’re all about and we look forward to assisting you with your next tax return!
Leanne Fletcher
3 reviews

2 weeks ago

NEW
I was worried doing my tax this year as I had a lot of Home Office set up deductions, The chat feature was fantastic the lady guided me as to where I should load receipts etc and got me to check a few calculation errors. This is my third year using Etax and I am happy.
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Response from the owner 2 weeks ago
Hi Leanne, thanks so much for your positive review. We’re so glad to hear our team were helpful and were able to overcome your concerns. Thank you for your continued loyalty – we look forward to assisting you again next year.
Glenn Thompson
1 review

a month ago

Etax is so easy to use and great price as well. They help you all the way and make it so easy to get through the process. Thank you etax.
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Response from the owner a month ago
Thank you for your amazing review Glenn! So great to hear you found our service simple and efficient. We can’t wait to assist you again next year.
Colleen Leeds
7 reviews

3 weeks ago

NEW
Love the ease of completing my tax return online, at home. Etax accountants are very helpful, easy to contact and go out of their way to help.
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Response from the owner 3 weeks ago
Thank you for your review Colleen. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Philip Crowle
2 reviews

2 months ago

I find eTax very simple to follow and enter details and I know that my Return will be checked before lodgement by a professional. The staff are very friendly and efficient and lodge my return quickly
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Response from the owner 2 months ago
Thank you for your amazing review Philip! So great to hear you found our service simple and efficient. We can’t wait to assist you again next year.
Michaela T
6 reviews

a month ago

I’ve used etax for the last 4 years and hadn’t had an issue yet except for this year. After submitting my information, I get an email with 10+ questions, all that I had already answered on the form. After multiple back and forths, taking literal hours to deal with, agents on chat giving incorrect information, a phone call where the agent only confused matters further & multiple emails advising of things on my return being updated however could find no information on this when logging into my account. Now my return has gone up to a suspiciously large amount all of the sudden, I’ve been left feeling like it has not been done correctly after so many issues. I guess I will find out from the ATO! I think I’ll be looking for a different company next year.
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Response from the owner 3 weeks ago
Hi Michaela, We’re really sorry to hear about the experience you’ve had with Etax this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We have escalated your file to one of our senior managers and they have tried to get in touch via the phone number we have listed on your Etax account but was unable to reach you, so she left voice messages. Our senior manager also reviewed your tax return to ensure everything is correct and allay any of your concerns. They have sent you a secure web message on your Etax account with further details. When you’re able to, could you please return our call on 1300 693 829? Alternatively, could you please send us an email to feedback@etax.com.au with the best time our senior manager could give you a call? Once again, we apologise for the experience you’ve had this year and we look forward to rectifying the situation. Kind regards, Etax Accountants
Kerrie Kent
7 reviews

a week ago

NEW
Etax taxation returns are constructed in a logical way and always very easy to follow. Thank you once again for making my taxation return so pain free.
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Response from the owner a week ago
Thank you so much for your review and for working with us again Kerrie. We’re so pleased to hear that you find our service logical, easy to follow and pain free. We look forward to assisting you again next time!
Trevor Burdon
2 reviews

4 weeks ago

Online app only gets better. Its a pity etax undermine trust with an agreement asking you to cover any mistakes they may make! Real bush lawyer stuff that wouldn’t satisy ACCC legislation. They even have you sign off BEFORE their accountant gives you any feedback! I bring these issues up every year. The deep disrespect gets to me and is why I’m reviewing here now.
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Response from the owner 2 weeks ago
Hi Trevor – thanks for your feedback. We understand our team have been in touch with you privately and we appreciate you taking the time to share your concerns with us. Kind Regards, Etax Accountants
Heather Spencer
4 reviews

3 weeks ago

NEW
Love using Etax, theyre very thorough, easy to understand and you can call one of their accountants if you get stuck. Any fees they have for their services don’t affect your tax return, they help ypu maxmise your return and check that you haven’t made any mistakes.
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Response from the owner 3 weeks ago
Thanks for using Etax and for your amazing review Heather, we really appreciate it! So great to hear you’ve found our service quick, efficient and easy to navigate. We look forward to seeing you again in 2023.
Rick Nelson
1 review

2 months ago

I use them every year, very easy and fast. I especially like everything being pre-filled, so I just need to check the info and hit next for the most part.
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Response from the owner a month ago
Thanks so much for your loyalty Rick. We appreciate the love and support. Hope to see you again next year!
Harmony Fletcher
9 reviews

3 weeks ago

NEW
UPDATE: since posting a recieved a phone call from a lovely gentleman who was super apologetic and explained the circumstances that lead to my poor experience without making excuses. I wasn’t expecting anything but recieved my tax return free of charge and promise that the people responsible would be provided with feedback. He was professional and kind and made me feel as though my complaint was valid. That’s the customer service I’ve come to expect from Etax and I’m grateful for that call that redeemed them. I’ve been using Etax for years, I’ve referred family and friends to their service due to the quick and efficient service as well as their communication and expected the same this year. Unfortunately that was definitely not the case and I will no longer be using them and will take my recommendation back from friends and family. My accountant sent my tax return before recieving my receipts to claim deductions listed, coded a payment the wrong way which meant my return sat with the ATO for over a month. When I followed up with them after the month I had to send three emails to get a response telling me that they would call them. Did they? No, no they didn’t so I had to do that myself, sit on the phone for an hour and 45 minutes to fix their mistake. Then when emailing them to let them know I called and their was a mistake I received a rude reply alluding that there was no mistake as they called the ATO – the day after I had it fixed. It’s been over a week and I have sent so many emails asking them to confirm when the money has been transferred into my account with no response. The ATO confirmed my return was deposited days ago and I’ve had no response from them, no ownership of their mistake and no communication. I’m so disappointed
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Response from the owner 3 weeks ago
Hi Harmony, We’re really sorry to hear about the experience you’ve had with Etax this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We’re pleased to hear one of our senior accountants was able to get in touch with you to address your concerns and offer a resolution. We do hope your opinion about Etax has changed to a more positive one than outlined in your original review. Please don’t hesitate to reach out to us if you have any further questions. We take your review seriously and assure you additional feedback and training will be provided to the accountant who was originally looking after your return this year. Thank you for using Etax this year, we hope to see you again next year. Kind regards, Etax Accountants
Jon Sugg
4 reviews

a month ago

I’ve used Etax every year since my very first tax return and am always pleased with the resulting refund and the quickness ease of lodging the return.
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Response from the owner a month ago
Hi Jon, Thank you for your review and for working with us again. We are pleased to hear that you find our service easy and efficient. We look forward to assisting you again next time!
BLiizz Gaming
Local Guide · 34 reviews

a month ago

I always complete by tax returns through ETAX. I have found that they are efficient and it is quick. They are helpful with what I can claim and I would recommend them to anyone.
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Response from the owner a month ago
Thanks for the great review! So great to hear you found our service fast and efficient. See you again next year!
Freedom Together
4 reviews

a month ago

Always easy! I have done my tax here for over 8 years, went away for one year and returned as it is much easier and much better service then anywhere else I have ever gone.
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Response from the owner a month ago
Thank you for your review and loyalty – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Lee Taylor
Local Guide · 27 reviews

a month ago

Very easy lodgement. All of my questions were answered using the tutorials and the online messaging. Would highly reccomend and will be using them again next year.
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Response from the owner a month ago
Thanks for using our service and your amazing review Lee, we really appreciate it! So great to hear you’ve found our service professional and informative. We look forward to assisting you again in 2023.
Denise Butt
1 review

a month ago

Fast, efficient and easy to follow, makes doing my tax return less stressful as everything is explained and assistance is a click away if needed.
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Response from the owner a month ago
Thank you for your review Denise. We are delighted to hear that our service provided has been at a high standard. Looking forward to working with you again next year!
Megan Gardner
1 review

a week ago

NEW
If I could give zero stars I would in a heartbeat. Don’t do your tax through this business they are a waste of time and money. They do not get in contact with you, you will have to chase them up for everything and they do not even pretend to try and help. They will send you the same generic message back everytime, if you don’t believe me look at the reply’s for any negative reviews. I was stuffed around for two months and ended up having to call the ATO directly to sort out the issue, but you better believe that they still wanted money off me for doing nothing more than wasting my time. Save yourself the headache and go to a different business or just light your money on fire as it would do more good.
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Response from the owner a week ago
Hi Megan, We’re so sorry to hear about the poor experience you’ve had with Etax this year. We immediately escalated your file to one of our senior managers and we understand they have been in touch with you to discuss the issues you’ve outlined and to offer an explanation for the ATO delays. We take your review seriously and assure you additional feedback and training will be provided to the accountant who was originally looking after your return this year. I hope you can understand that our replies to negative reviews follow a certain structure to ensure we are able to identify those clients who do not provide their full name, or who we can’t find in our system. Once again, we’re really sorry about the poor experience you’ve had and we hope to assist in any way we can, to rectify the situation. Kind regards, Etax Accountants
Monique Spain
13 reviews

a month ago

My 5th or 6th year using Etax & i have found the online service to be user friendly & so simple to do, once your all set up every year gets easier, stress free so highly recommend. Thank you
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Response from the owner a month ago
Thank you for your review and loyalty Monique – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Mike Edwards
11 reviews

a month ago

First time user. I went with Etax this time instead of using the ATO website to see how they compare and I also had crypto gains I needed/wanted to declare so I figured using an actual accountant online might be a better and safer idea than muddling through on my own. I found the Etax website to be fairly straight forward and a little easier to make sense of than the ATO website and I felt more comfortable knowing there’d be someone there to check it. I did have to question the initial reply check made by Etax as the amount owing differed from the calculated amount I was given after submitting my return but this turned out to be en easy thing to fix. I would like to give a special thank you to Adrian at Etax for fixing up the CGT portion of my return and for the advise he gave, I feel like he went above and beyond.
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Response from the owner a month ago
Hi Mike, thanks so much for giving us a go this year – we really appreciate it. We’re really glad to hear you found our service straight forward to use and you like that our accountants always thoroughly check every return before submitting them to the ATO. We have passed on your special thanks to Adrian – thank you for your kind words about his efforts. We look forward to assisting you again next year!
Mike Cameron
3 reviews

a month ago

I have been using Etax Accountants for a number of years now and have nothing but positive comments on them. They are super timely and efficient for my simple tax returns each year and always provide good communications
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Response from the owner a month ago
Thank you for your review and loyalty Mike – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023
Andrew Galloway
Local Guide · 143 reviews

a month ago

Unreal been using them for a few years now and really rate them…. I had a couple of issues with them not replying to my internet msging but they came through and have done me really well thanks Etax Accountants unreal work that u guy’s do….
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Response from the owner a month ago
Thanks for the review Andrew! We are always happy to help and are glad to hear that you received a great experience working with our team. Hope to see you again next year!
louise sander
Local Guide · 17 reviews

a month ago

i have used this site for many years with very satisfied results. easy to use once set up it becomes even easy as it pre-fills for the next year
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Response from the owner a month ago
Thank you for your review and loyalty Louise – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023!
Tammi A
8 reviews

a month ago

I have no words for how bad this experience has been. First time using them, recommended by a friend. First they recorded my income twice, so my taxable income went up and my return went down. They only realised their error when I raised concerns about the Information being inconsistent with that on MyGov. Then, they kept removing a deduction and I had to keep arguing with them that it was eligible for tax deduction, providing evidence of the very clear guidelines on the ATO website. After having the same conversation 5 times, across multiple accountants, I feel like I’ve paid $70 to argue and try and educate people on how to do their job. Finally contacted ATO today to confirm I was correct and now I will be lodging through another accountant. If I had followed the advice of Etax accountants, I would have lost 3K in my return – i do not recommend if you value your sanity.
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Response from the owner a month ago
Hi Tamara, We’re really sorry to hear about the experience you’ve had with Etax this year. Any time a client shares with us that they’ve had less than a 5 star experience, we want to do our best to make things right. We take your review seriously and assure you additional feedback and training will be provided to the accountant who was originally looking after your return. We have escalated your file to one of our senior managers and they have tried to get in touch yesterday via the phone number we have listed on your Etax account. Our senior manager also sent you a secure web message on your Etax account with further details about your tax return. When you’re able to, could you please return our call on 1300 693 829? Alternatively, could you please send us an email to feedback@etax.com.au with the best time our senior manager could give you a call to offer a detailed solution. Once again, we apologise for the experience you’ve had this year and we look forward to rectifying the situation. Kind regards, Etax Accountants
Liz Merrin
1 review

2 months ago

Took literally 5 mins because almost everything was pre-filled in for me from last year. And I did it from home… perfect. I’ll never waste my time going to see an accountant again in person. They ( a real accountant) calls to confirm any extra tax deductions etc before lodging it which is really nice. Once I forgot to add my car to the deductions and they called telling me they have added it in for me! This year, I didn’t even have to fill in the BUPA details, just clicked a box ” get ETAX to get it on my behalf”. I seriously could not recommend these guys enough.
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Response from the owner 2 months ago
Thanks so much for your positive review and recommendations Liz, we really appreciate it. So glad to hear you liked our pre-fill service and you enjoy completing your Etax return from the comfort of your home. Happy to hear our team have been helpful with ensuring you don’t miss any valuable deductions – see you again in 2023!
AMT
10 reviews

a month ago

ive shared etax with many of friends and people i work with as ive been using etax for as long as i can remmber you get alerts of when your tax is dew to be done so easy step by step guides to apply and always someone there to help every year its as simple as abc, no booking required and no time wasted at calling for an appointment just log in and your ready to go. thank you etax you have made doing tax time affordably easy step by step
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Response from the owner a month ago
Thank you for your review and loyalty – we appreciate it! Glad we were able to make tax easy for you. Stay safe and see you again in 2023
gary Corbin
2 reviews

2 weeks ago

NEW
Have used the service for just over a decade , always friendly and professional, returns are correct and refunds are substantially larger than if I was to do it myself.
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Response from the owner 2 weeks ago
Cheers for your continued loyalty Gary – and fantastic we’re able to boost your refund each year. Much better in your pocket than the ATO’s!
Virginia Simpson
2 reviews

a week ago

NEW
I have used Etax for several years, it is an easy to use service, and I have never had any issues with my returns. highly recommend
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Response from the owner a week ago
Thanks for your continued loyalty Virginia – see you next year!
Rabab Soueidan
1 review

2 weeks ago

NEW
Site is user friendly, no hassle and easy to complete. Once you prepare your figures, it will take you less than an hour to finish.
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Response from the owner 2 weeks ago
Hi Rabab – thanks so much for your positive review! We’re so glad to hear you found our service user friendly and easy to complete. See you again next year.
suzanne wagener
2 reviews

a month ago

Easiest way to do your tax! Simple, fast, took me literally 10 minutes as they had the bulk of my information already entered. Will be using them again!
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Response from the owner 2 years ago
Thanks, Suzanne!

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Anna Bailey is a blogger , I have a pasion for writing and my blogs help viewers find the right way to the destinaion. I have experienced travel and I destine to share prestige places, products ,food to people