Decathlon Burlington

Decathlon Burlington, 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada

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Decathlon Burlington 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada provides information on the address, phone number, and location as well as reviews from those who have visited at Decathlon Burlington, 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada

Rating

4.7

★★★★★

443 reviews on Google

The total score of rating scale about Decathlon Burlington, 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada is currently 4.7/5, this rating scale is based on real users on Google Map and online reviewers.

Decathlon Burlington, 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada get a high or low rating depending on reviews from real users and they reflects the quality of the location.

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Place Types:

Address:

900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada

Website:

https://www.decathlon.ca/

Phone number:

+12894270315

Image:

900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada

Reviews:

Below you can find some outstanding rating from reviewers of Decathlon Burlington, 900 Maple Ave Unit MB1, Burlington, ON L7S 2J8, Canada

Monisa Nandi
Local Guide · 44 reviews

a month ago

Great service, good selection. One of my friends has been raving about Decathlon so I decided to stop in on a camping trip when my sleeping bag broke. Happy to say I was able to upgrade it and also splurged on a silk liner at a very reasonable price. I also came out of there with a tent that is perfect for one woman plus dog because Gunther and the other sales associates were so incredibly helpful and the return policy is solid. I won’t be returning anything though and will be back for more gear soon.
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Response from the owner a month ago
Thanks Nandi for your kind words, we have shared your review to our store team, they were very happy to read it. We hope to see you again Kind Regards Team Decathlon Burlington
Mark Alfakir
Local Guide · 172 reviews

11 months ago

This is going to be my go to place for anything includes sports! They literally had me leaving with almost $400 with almost 10 things! I initially came in with the intention to buy one thing I came out with a handful of stuff! For two reasons. Their prices are unmatchable and amazing. (I hope it remains like that) They have literally EVERYTHING you can imagine. Will definitely go back
+16
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Response from the owner 11 months ago
Hi Mark, thank you for your review. We are so glad to hear that. It is so hard to only buy one thing. Don’t worry our prices are here to stay. We can’t wait to see you soon! 🙂
George
Local Guide · 85 reviews

4 weeks ago

Good for sports lover with fair price. You can find everything for all sports activities , except you are a professional player. Lots of fun for kids to play when parents can enjoy their shopping hours, such as wall climbing , roller skating and table tennis.
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Response from the owner 3 weeks ago
Thanks George for your detailed review! We hope to see you back in-store again soon.
mark pecaric
22 reviews

2 months ago

First time at the store tonight looking for a bike. Great selection and the store is so impressive. They have everything for outdoors. Plenty of staff working also. I dealt with Juan who was in the bike department. He was excellent! Friendly and knowledgeable. Answered all my questions and helped me select the perfect bike for myself. Great buying experience and will definitely be back!
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Response from the owner 2 months ago
Hi Mark, we are so glad to hear you enjoyed your recent experience with us. We will make sure to pass on your message to Juan. We hope you enjoy your new bike! Thank you for taking the time to write about your recent in-store experience with us. 🙂
Blu Razzberri
Local Guide · 115 reviews

4 weeks ago

I originally gave the store 1 star, because I needed this issue to get management’s attention: “Trying to find the store, Google navigates me to an empty part of the mall. Tried calling – no option for customer service. Chose a department, rang a few times, then the system hangs up on me. Call back, try a different department, same thing. If I can’t even get customer service to GET TO YOUR STORE, do I really want to spend money there?” After calling the friend who suggested I go and asking for directions, I found the store (it’s around back). I’m not much of a sports person, so I went in thinking I’d be there for a few minutes and leave. 2 hours and $500 later, I walked out a very happy customer. The management takes their reviews seriously. They have fixed all the issues that people were giving one starts for before. The staff were super helpful, friendly and present. Hopefully they fix the issue of not being able to reach anyone in store, by phone. I’ve changed my review to a 5 star, because that was what they truly earned (once I found the place).
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Response from the owner a month ago
Hello Blu, thank you so much for bringing this issue to our attention. Really sorry to hear you were not able to get through to our team and the maps didn’t take you to the right place, I can understand the frustration. You can find our store on the lower level of Mapleview, you have to go down the ramp, and you will see wooden planks on the wall. We are beside Shoppers Drug Mart.
Natalie E
Local Guide · 217 reviews

a year ago

Amazing store for all your sports needs. Such a wide variety of products! No name brands but the prices are extremely reasonable. Staff was very friendly and helpful. So many items to test out and kids love it. The check out process is the best and easiest I have ever seen!!
+6
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Response from the owner a year ago
Hi Natalie, thank you for your review. We are happy to hear you loved your experience with us and you were able to find everything! The self checkout is the best, super easy. 🙂
some guy
Local Guide · 150 reviews

4 months ago

Love this place! Very reasonable prices and helpful/knowledgeable staff. There’s a cool rock climbing wall you can try too! The self checkout is really cool, you just put your stuff in a little box and it automatically scans it, it’s very fast and convenient. They have a massive selection
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Response from the owner 4 months ago
Thank you so much for your review, we are so glad to hear you enjoyed your experience with us and found our staff to be helpful during your recent experience with us. We hope to see you back again soon!
House of Michelle
Local Guide · 244 reviews

2 months ago

It is a very good sports and outdoor activity equipments store. You can find anything you need. Most important, the service is great. Store customer rep. are friendly and very helpful. Abbey is a great rep.. She helps me to solve my problem. I’ve shared my experience with friends.
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Response from the owner 2 months ago
Hi Michelle, we are so glad to hear about your recent experience with us. We will make sure to pass on your message to Abby! We hope to welcome you back again soon! 🙂
Stephen Jensen
Local Guide · 88 reviews

4 months ago

Great store with great staff. The prices are reasonable along with quality. Haven’t bought anything higher end so hard to say, but clothes and small sports equipment have been excellent. Son is currently in the sportball class and it has been great. Very happy to see some actual competition in the sports market in Ontario.
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Response from the owner 4 months ago
Hi Stephen, thank you for your review. We are happy to hear you have been enjoying your shopping experience with us and your son has been enjoying Sportball in our Decadium. We hope you have a great day! 🙂
Zain A
Local Guide · 166 reviews

a year ago

I’ve been to several locations in Barcelona, Azores, Paris, and they do not disappoint. The employees are super friendly (I talked to around 6 employees) and very diverse in their backgrounds and went out of their way to help. I’ve never seen that any store, not MEC, not SportChek. I’m so thrilled they finally came to Canada and brought their high customer focussed attitude with them. We bought two Bicycles, and bags and bags of accessories. Much cheaper than Amazon and better quality. I just don’t get how they do it.
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Response from the owner a year ago
Hi Zain, thank you for your review. We pride ourselves on great customer service so we are so happy to hear you had a great experience with our team. We hope you enjoy your bikes and gear and we can’t wait to see you in-store next! 🙂
Usman Rahman
Local Guide · 19 reviews

2 weeks ago

NEW
I always have an amazing time coming to Decathlon. However, this trip was even more exceptional thanks to my man Tim. His excellent manner of service and kindness left a lasting impact and had me smiling for the rest of the day. Truly some passionate and very knowledgeable people working here. Please keep up the great work!
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Response from the owner a week ago
Hello Usman, thank you so much for your review. We are so glad to hear you enjoyed your recent visit with us. We will make sure to pass on your message to Tim! We hope to welcome you back in-store again soon!
Theresa B
Local Guide · 104 reviews

a year ago

Amazing store! I felt like a kid in the candy store and so did my kids! It’s so nice that there are demo units to try before you buy! Prices are great too!!!
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Response from the owner a year ago
Hi Theresa, thank you for your review. Yes, we love to hear that. We are so glad yourself and your kids had a great experience with us. 🙂
A I
12 reviews

3 weeks ago

NEW
Vanessa & James were absolutely amazing. They helped with loading my vehicle with a table tennis table PLUS when we opened the box to find a slight imperfection they simply went back in , got a new one and took the other away without hesitation. So helpful and polite. So refreshing to have something other than a SportChek and quality from all aspects
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Response from the owner 3 weeks ago
Hello A, amazing news. We will make sure to pass on your nice message to James and Vanessa. We are glad to hear you were satisfied with your recent visit with us. We hope to welcome you back again soon. Have a wonderful day!
Susana Ferreira
Local Guide · 76 reviews

a year ago

I went to Decathlon this morning with my kids and it was a spectacular experience. The friendly team was showing the camping area, target shooting… It has a quality sports products at a very affordable price.
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Response from the owner a year ago
💙💙💙
D L
Local Guide · 213 reviews

a year ago

Love this store. Managed to get a bike for curb side pick up. The bike was assembled and tires pumped to the optimal pressure (checked later at home). The staff was nice and helped me loaded into my car with great care. I definitely recommend this place and kudos to the staff who are working there through the pandemic!!!
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Response from the owner a year ago
Hi DL, thank you for your review. Glad you were able to get a bike, they have been selling out like crazy. We are so happy you had a great experience with us. 🙂
Leslie Murray-Leung
Local Guide · 155 reviews

a year ago

Went to the new Decathlon store in Burlington. What a neat store. Never really heard about them but apparently are the world’s largest sporting goods retailer. The literally sell everything. It reminds me of Mountain Warehouse. I found the prices to be really cheap. Product quality seems decent enough. If I had young kids, I would go here first.
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Response from the owner a year ago
Hi Leslie, thank you so much for your review. Glad to hear you had a great experience with us. 💙
Maher Al Ajam
4 reviews

2 months ago

The store all in all is fantastic, no exception compared to other Decathlon stores. In particular i want to refer to our experience with the bike shop. We brought our son’s bike and we were not sure if there is an appointment, Shivam was very helpful, he went out of his way to finish the bike in one hour and explain in details what is needed. He was a true profressional.
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Response from the owner 2 months ago
Hi Maher, thank you so much for your review! We are so glad to hear you enjoyed your recent experience with us. We will make sure to pass on your message to Shivam. We hope to see you back in store soon! Have a wonderful day. 🙂
Call me L
Local Guide · 18 reviews

a month ago

Super excited when the store came to the mall however when I’ve discovered shopping there a couple times now. There is zero customer service this is like the Walmart of sporting goods, which is fine to save money however you’ve got nobody who can help you, or have a conversation about what you could possibly need or advise you on what you should get and when you get to the cash register you do it all yourself. I’m not down for the automated society I like people to aid me in my shopping a little bit.
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Response from the owner a month ago
Hello L, We are very sorry about your experience with us, we always try to ensure a sufficient staff to help customers, we take your feedback to pass on to the store team for them to take on ground action. We really hope your next experience will be a lot better than the last one.
Beth Duffus
Local Guide · 83 reviews

2 months ago

It’s impossibly cheap. Like impossible impossible which scares me but overall well laid out store that makes it feel smaller than it is ( a good thing) very easy to find your way around. To note you will need to set up a membership and use credit/debit to pay ( the cash out area is really cool)
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Response from the owner 2 months ago
Hello Beth, our prices are so affordable as we make everything in house. We don’t outsource anything. We make, manufacture everything. Thank you for your review!
Daniella Rodriguez
Local Guide · 14 reviews

a year ago

Massive store! Very wide aisles, clean, super friendly staff and TONS of stuff to choose from. Loved it!! They are organized by sport which is different from what I’m used to in other stores that arrange by item type but it’s just a matter of getting used to it. Loved it!! Will be back soon.
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Response from the owner a year ago
Hi Daniella, thank you for your review. We are happy to hear you loved your experience with us and you were able to find everything! 🙂
Jianna Marice
1 review

2 months ago

a worker named abby helped me out loads! she was super funny and made my first experience at the store as comfortable as possible. she helped me with my first big girl purchase, bought a #kayak!! definitely coming back!! 🚣‍♀️💘🏅
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Response from the owner 2 months ago
Hi Jianna, yay we are so glad to hear you enjoyed your very first experience with us. Thank you so much for your review. We hope you enjoy the kayak! Definitely stop by our store to let us know how you’re enjoying it! Have a great day! 🙂
Justin Jia
Local Guide · 48 reviews

a year ago

Start like this brand since 2004, really glad to see here. size is a little bit of confuse. Not like American size, my pants is always longer.
+7
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Response from the owner a year ago
Hi Justin, thank you for your review. It depends on the product you are looking at. The length various. We recommend you come in-store to try on to ensure you are getting the right size. If you’re not near by and want to order online. We have a 60 day return policy when you become a member with us if you do get the wrong size. As well, the size guide is available on our website to ensure you are getting the right size. 🙂
Anne
12 reviews

2 weeks ago

NEW
Amazing store and not pricey. I highly recomment the kids summer activities/camps at their Decadium. Coach Michael and coach Joanna are awesome!
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Response from the owner a week ago
Hello Anne, thank you for your review. We are so glad to hear you enjoyed your recent visit with us and are enjoying your kids are enjoying classes with Michael and Joanna, they are the best!
Steve Dawe
16 reviews

2 months ago

Very good prices…shorts and tshirts around $10 $40 runners.almost bought an inflatable kayak…might be back sooner than we were thinking..but definitely will be back..
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Response from the owner 2 months ago
Hi Steve, we can’t wait to welcome you back! Thank you so much for your review with us!
Sharon
10 reviews

9 months ago

Burlington Store was amazing! The employees are so kind and genuine. My first time visiting and shopping; in each aisle I was greeted by an employee, even passer by employees said hello and made me feel great to be seen. Everyone was helpful, offered suggestions, Laura in the women’s aisle was very helpful, spoke about the store history the brand and offered helpful suggestions. Thomas the (store manager??) was also amazing, he guided us through the checkout process, engaged with other clients, talked about the service offerings and programs, his history with the company (loved talk to the employees who genuinely enjoyed being there on an early Saturday morning) very cheerful and helpful. One of the best shopping experiences I’ve ever had ever!!
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Response from the owner 8 months ago
Hi Sharon, we are so glad, thank you so much for sharing your pleasant experience with us. We will pass on your message to Laura and Thomas. Thank you so much, we hope you have a great day and we can’t wait to see you again soon! 🙂
Erica Hall
Local Guide · 49 reviews

5 months ago

The staff seem very knowledgeable. The prices are excellent. I think that you can touch all rhe products and try some of them out. The fast checkout system is amazing! Returns were easy and the staff not annoying.
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Response from the owner 5 months ago
Hi Erica, we so appreciate you taking the time to write a review with us. We are so glad you enjoyed your time with us in-store. We will make sure to pass on your message to our store team. We hope to see you back again soon! Have a wonderful day. 🙂
Nada B
Local Guide · 56 reviews

6 months ago

I was at the store today and Mike was very helpful and friendly. I purchased the weight kit and he helped me with everything. Without me asking, he got me a buggy, cashed me out and loaded my car (I thought I could manage, but yah no… I got home and tried to unload and had to piece meal it into the house LOL). It was def a nice surprise because now a days when shopping in other stores, you are rarely even acknowledged. I was so impressed I told my husband! I hope management sees this and gives him recognition.
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Response from the owner 6 months ago
Hi Nada, thank you so much for sharing your experience. We so appreciate you taking the time and are so happy to hear you got great customer service from Mike. He’s awesome, we will make sure to pass on your message to him. We are always happy to support with anything you need in-store. We hope you have a great day!
Zuzana Kollarikova
Local Guide · 57 reviews

5 months ago

Amazing sport store. Well organized, staff extra helpful. Self checkouts are great, no need to look for a tag it scans itself just by dropping an item I to the bag. You can choose from different levels of items, beginner intermediate and pro. A little climbing wall, ping pong table and even little area to try out rollerblades or a scooter.
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Response from the owner 5 months ago
Hi Zuzana, thank you for your kind feedback! We look forward to welcoming you in store again soon! 💙
Gillian Huffmon
10 reviews

6 months ago

Great prices on sports equipment – I went in for size 3 & 4 soccer balls to take to the Dominican, then went back for small backpacks and snorkelling gear! Clean, well-organized store and very helpful staff, highly recommended for leisure sports gear.
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Response from the owner 5 months ago
Hi Gillian, thank you so much for taking the time to share your (awesome) experience in store! We’re so thrilled you came back and found everything you were looking for. We look forward to welcoming you in store again! 💙
김넬
31 reviews

11 months ago

Spacious, didn’t have the kneepad straps i was looking for but the clerk was very helpful to see if they have it.
+3
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Response from the owner 11 months ago
Hi 김동윤, thank you so much for your review. If you weren’t able to find it in-store we recommend you check out our website at Decathlon.ca. If the product is not available, you can put down your email on our website and it will notify you when that product comes available again. Feel free to give us a call at (289) 427-0315 if you have any questions regarding kneepads. We are always happy to support. 🙂
Aidan Tierney
Local Guide · 42 reviews

a year ago

Wonderful store with a great range of their own-brand camping and sporting goods at reasonable prices. Very spacious, well-stocked and friendly staff.
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Response from the owner a year ago
Hi Aidan, thank you for your review. We work really hard to ensure all customers have a great experience with us so I am happy to hear you enjoyed your experience with us. We can’t wait to see you soon 🙂
Daniel Beamish
5 reviews

8 months ago

The store is bright, clean and spacious. It was a great experience shopping for skates with very affordable prices. The quality of the items seem to be low to mid tier, however Decathlon should be your one stop shop when picking up gear for a new hobby when you aren’t looking for top of the line equipment.
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Response from the owner 7 months ago
Hi Daniel, thank you for taking the time to write about your experience with us. We are so glad you were able to find skates you were looking for. We are all about making sports accessible to the many, by offering quality products at a fair price.
Krishna Juluri
Local Guide · 265 reviews

3 months ago

Great selection, very reasonable prices. Great customer service. Ordering online is easy with many shipping options
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Response from the owner 3 months ago
Hi Krishna, thank you so much for your review. We are so glad to hear you enjoyed your recent experience with us. We hope to see you back again soon, have a wonderful day!
Heather Taylor
Local Guide · 44 reviews

4 months ago

First time at this store and very impressed, lots of friendly staff ready to answer questions, lots of variety and good prices. climbing wall looks fun
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Response from the owner 4 months ago
Hi Heather, thank you so much for sharing your recent experience with us. We are so glad to hear you enjoyed your visit with us. We look forward to welcoming you back again soon! 💙
Jagpreet Singh
Local Guide · 152 reviews

a year ago

It is one of the greatest sports and outdoor activity focused store out there. Tons of products for numerous sports with great pricing. Love it!!!
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Response from the owner a year ago
Hi Jagpreet, thank you for your review. We love to hear that. We are glad you are able to find everything you are looking for. 🙂
Tariq Al
Local Guide · 163 reviews

a year ago

Had the pleasure to talk to Fraser H from Ottawa location and Fraser C from Burlington location. I ordered a bike from Ottawa they shipped it to Burlington as its closer to me and got the bike in perfect condition and tuned it without charge.both Gents kept checking with me via phone or email… Very professional and honest. Thank you for all the hard work and looking forward to Vaughan location. Keep up the good work. I finally got my dream bike!!!
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Response from the owner a year ago
💙💙💙
Michael Zwierschke
Local Guide · 30 reviews

7 months ago

Fantastic store! Huge selection of sporting goods. Customer service is amazing. Staff is easy to find and knowledgeable. Haven’t test the products out MUCH yet. However the prices are great, they have a selection of low and higher priced items. Any outdoor sporting goods you need, definitely check them out.
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Response from the owner 7 months ago
Hi Michael, we so appreciate you taking the time to write to us about your experience. We are so glad you found all the sports equipment you were looking for. We can’t wait to see you again soon! 🙂
A D
22 reviews

7 months ago

The best place to buy affordable sporting goods and merchandise. You won’t find any leading brands, but the products are pretty decent and very affordable. If you’re trying out a new sport/activity, you can save a ton of money shopping here to get geared up!
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Response from the owner 7 months ago
Hi Anthony, we are so glad you were able to find everything you were looking for and enjoyed coming to our store. We hope to see you back again soon! 🙂
Stephanie
Local Guide · 91 reviews

7 months ago

LOVE this store. Honestly a hidden gem which is surprising for how big it is because it’s never busy. Incredible prices, great quality, unbelievable customer service. Can’t recommend them enough. Only problem is how much money I spend here.
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Response from the owner 7 months ago
Hi Stephanie, thank you so much for your review. We are so glad to hear that you enjoyed our store. We all have that problem, but we aren’t complaining 🙂
Diego Giraldo
Local Guide · 42 reviews

8 months ago

Very clean & organized, great selection of products (categories) as well as price range. Staff was helpful and engaging throughout the whole store. There are some interactive zones ( rock climbing wall, ping pong tables, skating rink +)
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Response from the owner 7 months ago
Hi Diego, thank you for taking the time to write a review about your recent experience with us. We are so happy you enjoyed your experience. We hope to see you again soon! 🙂
Dana Swarbrick
Local Guide · 37 reviews

6 months ago

How exciting that Decathlon is now available in Canada! I am super happy with the service and I knew that prices would be great but how fun to see some french technology at the checkout! Go in to check it out! ;P
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Response from the owner 6 months ago
Hi Dana, thank you so much for your review. We are so glad to enjoyed your experience with us. 🙂
Violet
Local Guide · 108 reviews

8 months ago

Huge store! Shelves were fully stocked back in the summer and prices were unbelievably reasonable! We were so impressed the first time that we went back again with friends the following week. Quality is not bad at all.
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Response from the owner 8 months ago
Hi Violet, thank you for your review. We are so happy you enjoyed your experience with us. See you soon! 🙂
Nataliia Ivashko
Local Guide · 85 reviews

9 months ago

We had a great experience shopping for kids’ winter boots there this weekend. From the first moment it felt like coming home: comfortable, the store layout is intuitively easy to follow, kids and adults happily playing and trying out sports inventory. We were blessed to meet an amazing consultant there, who helped us out with finding just the right shoes for both kids. If you have more than one kid of the age 5-11, you probably understand how precious is any help when looking for kids shoes 🙂 The lady was an expert, plus she is also a parent and could advise from her own experience as well – this is just priceless, we are so thankful. We walked away with 4 pairs of kids shoes, 2 pairs of snow-pants and a handful of various gloves, hats, socks, and scarves 🙂 The isles are so wide, air conditioning works well, there was no feeling of being out of air or being too hot, as it happens during shopping times quite often. Perfect shopping, thank you!
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Response from the owner 9 months ago
Hi Nataliia, thank you so much for writing us a review. We are so happy you had a great experience with us. We always love reading reviews like yours so thank you so much! We hope to see you again soon! 🙂
Howard Lenos
Local Guide · 133 reviews

a year ago

Big store, great prices. Feels a bit like a cross between MEC and Wal-Mart. Geared to the mass consumer versus specialized shoppers.
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Response from the owner a year ago
Hi Howard, thank you for taking the time to write a review. We are happy to hear you loved your experience with us and you were able to find everything! 🙂
Dominique Smith
20 reviews

2 months ago

Greta product, great prices and amazing sales staff! Will shop at Decathlon because of these experiences.
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Response from the owner 2 months ago
Thank you so much for your review! We are so glad to hear you enjoyed your recent experience with us. We hope to welcome you back again soon! 🙂
Steph B
Local Guide · 281 reviews

9 months ago

As prices sky rocket for name brand exercise equipment this place definitely should be considered, prices are very reasonable and the selection is crazy you can basically get anything for almost any sport your in to. Alot of the displays are very interactive and the whole family can try things out before buying , definitely take a look before you go to the name brand stores it doesn’t make sense to pay ridiculous prices for basically the same clothing with a recognizable logo on it . If you are into exercising for the shear joy of it and you want to look good without emptying your wallet this place is for you .
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Response from the owner 9 months ago
Hi Steph, yay we are so glad! Thank you for taking the time to write us a review about your experience. 🙂
Mike Russill
Local Guide · 114 reviews

11 months ago

Really great service…bike department was fantastic. Lots of the fitness clothes were only double and triple xx..but otherwise stock was good. Pricing is really amazing on most items. The best part is the check out…self check out is automatic essentially.. which was a special treat to use. Worth buying an item just to see that!
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Response from the owner 11 months ago
Hi Mike, thank you so much for taking the time to write us a review. We will be sure to pass on your message to our bike department. The self-checkout is the best, we are glad you enjoyed your experience with us! 🙂
Gihad HG Abdelhamid
Local Guide · 93 reviews

a month ago

Very well organized, very affordable, decent quality, a ton of options, specially if you are looking for accessories
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Response from the owner a month ago
Hello Gihad, amazing news, thank you so much for your review!
Patrick
Local Guide · 534 reviews

a year ago

Nice all around store for any type of activity you can think of. The hiking, running sections are quick good. The quality of the products are pretty good and can match many of the high class items people buy at other retail stores. If you’re looking for a place that is more affordable and you’re new to any expensive activity and need something that looks, feels and the quality is good. This is the place.
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Response from the owner a year ago
Hi Patrick, thank you for taking the time to write us such a detailed review. We are so happy to hear that you enjoyed your experience with us. We can’t wait to see you again 🙂
Calvin Lo
2 reviews

11 months ago

Very helpful staff. I think they’re like the Costco of sporting goods. Customer service is excellent right from the moment you enter. You can try a variety of equipment/gears (roller blades, scooter, skateboard, ping pong) and they have the space for it. Prices are great as well!
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Response from the owner 11 months ago
💙💙💙
J J
Local Guide · 112 reviews

10 months ago

Absolutely incredible! Competitive prices with their own brand name. Clean, organized, prices listed on everything and staff available for any questions. I’m hoping a location in Mississauga opens up, for now I will be making the trip down. Totally worth it
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Response from the owner 10 months ago
Hi J, thank you so much for your review. We are so glad to hear you had a great experience with us. We have many stores opening in the GTA in the near future. We have our flagship store in Vaughan and a pop-up store in Brampton if those are closer for you? Stay tuned for more information over on our instagram https://www.instagram.com/decathlontoronto/ 💙
Cindi Stevenson
Local Guide · 139 reviews

4 months ago

Don’t get me started, it’s like Christmas in there for me. The staff is awesome! And the prices are even better!
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Response from the owner 4 months ago
Hi Cindi, we love to hear this. Thank you so much for your review. We are so glad to hear you enjoyed your experience with us. Definitely come check us out around the holiday season. Lots of fun! 🙂
Jeff Taylor
Local Guide · 132 reviews

4 months ago

What a great store and the staff is polite and helpful. We found the reclining camp chairs that we wanted at a realistic price
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Response from the owner 4 months ago
Hi Jeff, we are so glad to hear you enjoyed your experience with us and found our staff to be helpful during your visit. We hope to see you back again soon. Have a great day!
Jean Paul Stephan
Local Guide · 321 reviews

3 months ago

Come to the pop-up store and you’ll find absolutely nothing. Can’t wait for April 2021. Update May 2022: The best store in town for sporting goods, fully stocked lots of choice, variety of prices for different budgets! Could spend hours easily in that store!
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Response from the owner a year ago
Hi Jean, we apologize for the inconvenience – we have opened a popup as our way of saying hello while the main store in construction, we understand that the construction has been delayed due to current situation with the pandemic but we are on track for a spring 2021 opening. we would love to get a chance to improve your experience and rating then 🙂
Namrata Bhardwaj
22 reviews

7 months ago

A wide collection of all item categories and friendly staff. Went in to buy a bike, Maxime was very helpful and Shivam did a good job assembling the bike in the workshop and even helped to load it in our car.
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Response from the owner 7 months ago
Hi Namrata, thank you for your review. We are so glad to hear you enjoyed our workshop service and sports store. We are always happy to help and can’t wait to see you back again soon! 🙂
Tony Temple
Local Guide · 53 reviews

7 months ago

Great store! everything sport related that you can possibly imagine! Like a theme park Great prices too! Very accessible, and high quality goods… helpful associates too
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Response from the owner 7 months ago
Hi Tony, thank you for taking the time to write a review with us. We are so glad to hear you enjoyed your experience with us. 🙂
Erica Britto
Local Guide · 6 reviews

a year ago

I really liked this place, the people who work in this store are wonderful, super patient and pleasant. Thank you Alexandra for your attention at all times. Just a complaint … the store doesn’t have a lot of options that you see online, before you go make sure you have what you are looking for.
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Response from the owner a year ago
Thank you, Erica. We’re glad that Alex could help you out. We hear you – our full-scale stores are in construction and should be ready for you in spring 2021 (Burlington and Vaughan). You could find most of our products online and have them shipped to our popup store at no additional cost!
David Blakey
Local Guide · 191 reviews

a week ago

NEW
Fun store with so much inexpensive clothing and gear. Just bought my son a really good bike, cheaper than any other bike store in Burlington.
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Response from the owner a year ago
Hi David, thank you for your review. We are so glad you had a fun experience with us. 🙂
Sarah Cudney
Local Guide · 80 reviews

a year ago

Love the layout of this store!! Everything is spaced out, easy to find and they even have places to try out some of the bigger interactive items!
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Response from the owner a year ago
Hi Sarah, thank you for your positive review. We are so glad you had a great experience with us. 🙂
Jan Wolos
Local Guide · 61 reviews

6 months ago

So happy to see that they finally have a Decathlon in Canada. It was my favourite store growing up and it looks about the same here. Highly recommend
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Response from the owner 6 months ago
Hi Jan, we have three stores as of now (Burlington, Vaughan, Brampton). We are rapidly expanding across the GTA so stay tuned for more store openings. We are so excited to be here and can’t wait to have more and more people discover Decathlon.
Larissa Lagzdins
Local Guide · 69 reviews

4 months ago

If you’ve never been go. This is the craziest store. So much to see and for so many different sports you don’t normally see in sports stores.
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Response from the owner 4 months ago
Hi Larissa, thank you so much for your kind review. We appreciate you taking the time to write about your experience with us.
t u
Local Guide · 34 reviews

8 months ago

Cheap and affordable sporting store, with a massive selection of different apparel. Offers everything from climbing shoes and camping equipment to equestrian gear and golfing. Major problem with this store is the very apprarant lack of quality of products from wherever they’re sourced from, and staff that seem to do nothing around the store.
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Response from the owner 8 months ago
Hi Daniel, we apologize for the lack of attention from our store team. We will pass your feedback to our team to ensure this doesn’t happen for your next visit with us. We are a company from France, we make everything in-house, we do not outsource our products. We are all about quality sports products at fair prices. Prices are closely linked to the actual cost of production. We are committed to our customers and our team, as well as to our planet, so we can offer quality products that make sports accessible.
Andreea Munteanu-Paise
Local Guide · 49 reviews

a year ago

I love Decathlon since my time in Europe. They had an amazing Grand Opening event, where they provided water bottles and umbrellas to customers lining up outside to comply with COVID protocol. Sanitizing stations are sprinkled throughout the store and they have an amazing self-checkout system that scans items as you place them in the check out bins. Staff are very welcoming and knowledgeable. You will find anything from camping gear to interlocking foam mats, from roller blades to snorkeling equipment, and everything is at very affordable prices. Kids can even try out scooters or roller blades in a very convenient roller rink. Wish I had pics, but we had way too much fun when we were inside to take the time to photograph the store.
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Response from the owner a year ago
💙💙💙
Marjorie Rodrigues
Local Guide · 51 reviews

a year ago

I love this store and I’m happy we have it in Canada now. It has mostly everything for so many different sports. Their products’ brand are usually a good option considering the quality and cost. At this store, you can try many things and check the quality of what you are looking for before buying it. I highly recommend a visit there.
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Response from the owner a year ago
Hi Marjorie, thank you for your detailed review. We love reading about our customers experiences so thank you for taking the time to write about us. We are rapidly expanding, stay tuned for future store openings across the GTA. We hope you have a great day! 🙂
Leo Lo
Local Guide · 166 reviews

2 months ago

Excellent place for sporting equipment. Staff are friendly and large selection of goods.
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Response from the owner 2 months ago
Hi Leo, thank you so much for your review!
Rick Axle
10 reviews

a year ago

Prices are extremely competitive, hours are great, and the service is fantastic. Went for curbside pickup today on my bike and the guy who brought me my order even went out of his way to fill up my water bottle. Good stuff!
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Response from the owner a year ago
HI Rick, thank you for your review. We are so happy that you had a great experience with us. Hope you had a great ride back and stayed well hydrated. 🙂
Julie Clinton
Local Guide · 16 reviews

4 weeks ago

Really great sporting goods store. Could buy so many things!
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Response from the owner 3 weeks ago
Hello Julie. thank you for your review! We are so glad to hear you have been enjoying your experience with us. We appreciate you taking the time to write a review.
Joanne Lenos
Local Guide · 186 reviews

a year ago

Was there on its 1st month opening. It seems to be a store that gears towards the sports associated more with the European genre. I was looking for some basic items and either they didn’t have it or were sold out. Items such as:top rack bike pannier, bike helmet mirror, pickleball paddle (very few in the selection), baseball cleats, canoe paddle, water safety kit. These items were not there do it was a bit disappointing. I am hoping next visit they will have a better Canadian selection available. Though they did have a large equine dedicated area, as with a large golf area. I did find some items for camping. The best Cody items looked to be their clothing. I would go back there for sports clothing.
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Response from the owner a year ago
Hi Joanne, thank you so much for your review. Those items you mentioned are very popular. We replenish the stock every week but some items might be completely sold out at our warehouse causing some delays for us to receive the shipment. Before making the trip, I recommend you give us a call at (289) 427-0315 to see if the product you’re looking for is in stock at our location. As well, if you’re not able to find the product directly in-store, we offer a service called click and collect. All you need to do is make the purchase online for the product you would like. Then we ship it to our Burlington store free of charge. This service is much faster than getting the product delivered directly to your home. 🙂
Anthony
28 reviews

10 months ago

Awesome Customer Service! Special thanks to Anthony( Cool Name 😉 ) for helping me with my whole purchase and teaching about their check out system and membership. Well Done Anthony !! Will recommend this place and will definitely be back soon !! ✌
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Response from the owner 10 months ago
Hi Anthony, thank you so much for your review, we are so happy to hear you had a great experience with us! Haha, we love that and will pass your message to Anthony, he’s awesome!
thomas guy
10 reviews

a year ago

Awesome store! Great pricing, quality, and employees. Pedro the cycling guy is very good. He has helped me out several times with my bike and gave great responses and information to answer my questions. Was able to get a great value bike here last July while all the other stores around Toronto were out of stock.
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Response from the owner a year ago
Hi Thomas! We’re glad that you had a good experience at our popup store! We will surely pass along the message to Pedro! 💙
Margaret Mcconnell
12 reviews

6 months ago

Great store for all your sporting needs!! Friendly, knowledgeable staff, clean and a wide variety of products
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Response from the owner 6 months ago
Hi Margaret, thank you for your review. We appreciate you taking the time to write to us about your experience. We hope to see you back in-store soon. Have a great day! 🙂
bruce veloso
9 reviews

a year ago

I’m very pleased how fast the products were processed and delivered in three days only, over the long weekend ,Victoria’s Day (order placed on Saturday evening, delivered on Tuesday morning). I’m in Toronto btw, Items came from Montreal. It is my first time buying from Decathlon Canada. Excellent experience, great prices, to be very honest I got tire tubes for my bike for a 1/4 of the price comparing to Amazon and Bike stores in Toronto. You got a new loyal customer.
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Response from the owner a year ago
Hi Bruce, thank you for your review. We can’t thank you enough for your kind words about our service and products. We really appreciate the time you took to write such a detailed review. We hope you have a great day! 🙂
User 123
Local Guide · 57 reviews

a year ago

Huge store with wide variety of sports/fitness related products and apparel. Its all house brands but decent quality and amazing prices. They are still getting things in order as some items are OOS and/or have to be manually entered into the POS system for checkout. Will definitely be back.
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Response from the owner a year ago
Hi there, thank you for your review. Yes, unfortunately, our stock is a little low due to the supply at our warehouse. We are always replenishing our stock so make sure to check back soon. Was there a specific product you were looking for?
Ankit Verma
Local Guide · 14 reviews

a year ago

It was my first visit with my new born and my wife. The store wasn’t very busy and hence I was appalled to see that as my wife was trying to locate products while carrying the new born, none of the staff came to help in finding the right size, product. However, when it was time to 8pm, each one of the staff member was running and asking us to go to cash counter. None of them offered help to see if my wife needed any help or if there was a product they can help find before closing the store. It was just ridiculous to get reminded 4 times in a matter of 2 mins. To add to insult as we sorted our final purchases while holding a 6 month old, there was another push to go to check out by 3-4 staff members. Even then, no one (out of 4 People crowding us) offered help. This was just so selfish and disgusting behavior, I didn’t expect at decathlon. We asked for help in locating swimming cap and the associate just stayed there in silence, no response. When I asked again, he said ‘sorry, I am not from this department’. Before I could react, he just walked away. C’mon if you are not please get me some one who can. Again none of the associate was willing to service the customers. It isn’t too much to ask for associates to help people is need – disabled, pregnant women, people with infants. This is basic human behaviour. I am very disappointed with this kinda behavior
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Response from the owner 11 months ago
Hi Ankit, we are very sorry for the experience you had with our team in-store. We sincerely appreciate you bringing this issue to our attention and for taking the time to give us your feedback. On behalf of myself and everyone on the team, we take customer service reviews seriously and hearing that you had an unpleasant experience with us is never what we want to hear. I understand that our store manager has apologized for the experience you had with us as this is not what we would like you to experience at Decathlon.
Cyril A Fernandes
4 reviews

a year ago

I have been a frequent customer of Decathlon in India, and I have been looking forward to shopping at the store in Canada. Finally visited today at the recently opened store at Burlington and I had an awesome experience. Great products at great prices outdone only by an amazing staff. I was looking for a bicycle for my son, and Ankit went above and beyond in helping us get the right cycle, overturning a few stones on the way to find the last one available. He helped get the accessories lined up, and with help from Pedro who put it all together. Had fantastic support from many others including Nicholas, Dylan and more while shopping for a few other things at the store. Looking forward to visiting again soon.
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Response from the owner a year ago
Hi Cyril, thank you for your review. We are happy to hear you loved your experience with us and you were able to find everything! We will pass on your messages to our team. Thank you so much. We can’t wait to see you again 🙂
Paola Girotti
24 reviews

9 months ago

Fantastic experience. Gunter was awesome. It was my first time in the store. I was given a tour of where to find everything. Customer service was excellent. Pride of staff totally noticeable. Great experience. I will be back.
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Response from the owner 9 months ago
Hi Paola, thank you for your review. We will pass on your nice message to Gunter. We enjoy hearing our customers experiences with us, so thank you for sharing your in-store experience with us. We hope to see you again soon! Have a great day 🙂
Naomi Skalenda
7 reviews

a year ago

Went to pick up an item curbside. Process was very efficient. There was a mistake with my order which I didn’t realize until I returned home. The staff went above and beyond to correct the mixup as soon as it was brought to their attention- special thanks to Thomas and Alexandra for the excellent customer service. (extremely happy with the purchase as well!)
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Response from the owner a year ago
Hi Naomi, thank you for your review. We are happy that we were able to help and get everything sorted. We hope you have a great day! 🙂
Umer Javed
Local Guide · 11 reviews

2 weeks ago

NEW
Growing selection and very helpful and knowledgeable staff!
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Response from the owner a week ago
Hello Umer, thank you for your review. We are so glad to hear you enjoyed your visit with us and found our staff to be helpful.
Nabeel Emmambokus
7 reviews

a year ago

Although the store is nice and there is a wide selection of clothing and sports equipment, I was not very pleased when I realized that I was charged $25 for a men’s training shorts that was priced at $16 in the store. I picked it up and the wife paid for it at the checkout. We only realized that we were wrongly charged when we got home.
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Response from the owner a year ago
Hi Nabeel, we are so very sorry for this. We will 100% get this resolved for you. With our new scanning systems. Sometimes the scanner can pick up on another item. Can you please send us an email at jessie.crossing@decathlon.com and we will make sure to give this sorted for you. 🙂
Don D
Local Guide · 40 reviews

6 months ago

Awesome Experience As Always! Indian Customers Know How Big Decathlon Is. Special Thanks To Both Tim and Niels!
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Response from the owner 6 months ago
Hi Don, thank you for sharing your shopping experience with us. We will pass on your message to Tim and Niels. We hope you have a great day and are excited to welcome you back soon!
Gurvesh Sidhu
4 reviews

a year ago

Great staff. I bought a road bike for first time, and the staff was so helpful with all the information i needed. They even helped me remove the front tire and load it to my car. We need more of this type of service. Thank you. You made my day.
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Response from the owner a year ago
Hi Gurvesh, thank you for your review. We are so glad you had a great experience with us. We hope you have a great day. 💙
Paul Fewster
Local Guide · 165 reviews

6 months ago

Amazing place. Super selection with amazing prices. Staff friendly and helpful. Highly recommended.
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Response from the owner 6 months ago
Hi Paul, thank you so much for your review. We so appreciate you taking the time to write about your experience with us.
Laurent Ngo
Local Guide · 13 reviews

a year ago

Very good customer service and great staff! The self checkout doesn’t even require you to scan the items. The clearance items did not show the clearance price but the staff applied a discount to fix the situation. The store stocks various sports goods at a decent quality and decent price.
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Response from the owner a year ago
Hi Laurent, thank you for your review. The self checkout scanner is very cool, we are working to perfect it so it knows the updated prices on clearance items. Glad you had a great experience with us! 🙂
theodore winston
3 reviews

11 months ago

What I love about Decathlon is they don’t just sell existing high-quality sporting labels. And they DON’T “re-sell” cheap “ali-baba”-bought sports products. Apparently they have their own R&D team that takes the BEST features of the leading brand-name products and combines them in in-house designed and exclusively manufactured products, which are offered under their own labels at lower prices than the big brands with little – if any – sacrifice in quality. A convertible shoulder-bag/backpack I bought a while back even won design awards in its own right. So cheaper AND often better than the “originals”! Not to mention their bikes and scooters! One star off for not having more stores!
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Response from the owner 10 months ago
Hi Theodore, thank you for your review. We love to hear our customers passion for our brand so we thank you for taking the time to write a detailed response. Don’t worry, we have many plans to open more stores across the GTA. Along with our Burlington store, we also have our Vaughan store open and our Brampton pop-up store that will be turning into a larger store very soon! Stay tuned for more stores coming soon! 🙂
deepak thomas
5 reviews

a year ago

Short Story-Decathlon has amazing customer service!!! period. Now, The long story-I bought the ST-100 bike from Decathlon in November 2020 for my wife. She found that the bike squeaked very loudly whenever she applied the brakes and that made it very difficult to ride. We called up the Burlington store and spoke to this amazing personnel, Brandon who is a Bike expert. We made an appointment for bike repair and went to the store,.Brandon was at the store waiting for us- mind you, this was after his work hours- as we got delayed and did not reach the store on time- all our fault. But, he was courteous and welcomed us in.He took our bike in, and started checking what the reason of the sound was. Normally, in other stores, we would have ben greeted by a disgruntled personnel who would have complained and whined and not try at all, also we would have had to wait endlessly or roam around, but at decathlon, the other assistants kept us comfortable and we had nice conversations about sports and quality of sports equipment. They actually know what they are talking about. Very knowledgeable. Brandon fixed our bike and also cleaned the tires, and gave us some advice on bike maintenance. Supremely pleased with the service. Thank you Brandon and the team at Decathlon Burlington for making us feel welcome 🙂
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Response from the owner a year ago
Hi Deepak, thank you so much for your detailed review. We are so happy to hear that you enjoyed your experience with us. We always go out of our way to ensure you have a great experience with us. We will pass on your message to Brandon. We hope you have a great day! 🙂
Ahmad Ramahi (The RAM)
Local Guide · 66 reviews

a year ago

The staff are extremely helpful! Although we are COVID and doing only curbside pickup, but they took the time and explained to me the nuts and bolts in my new bicycle I got from Decathlone despite being 4 degrees outside! Amazing customer service and I won’t hesitate to order again from them solely because they make you feel a truly valued customer.
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Response from the owner a year ago
Hi Ahmad, thank you for your review. We are glad, we were able to help out. Have you had a chance to come into our brand new store? We are open for in-store shopping. 🙂
Paul McClure
Local Guide · 22 reviews

9 months ago

Great store; well laid out with quality selection and prices that are some of the best. However the biggest thing is the amazing staff. They’ll be getting a lot of money in the future 😉
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Response from the owner 9 months ago
Hi Paul, we are so glad, thank you so much for sharing your experience with us in-store. We will pass on your message to our team, thank you! We hope you have a great day. 😊
James Williams
1 review

a year ago

I wish I could give a zero review. I had one of the worst experiences in a retail environment of my life. I was in your store yesterday with my god daughter and she was looking at a pair of shoes. I asked her if she wanted a pair and I guess your employee heard me talking to her. All of a sudden they asked her size and when I said I didn’t know their response was “What kind of father doesn’t know their child’s shoe size”. Is this the way your staff treats it’s customers? I took her out of there right away and spent my money else where. This store is not worth spending your money at if they can’t even hire pleasent staff.
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Response from the owner a year ago
Hi James, we are so sorry about your experience with us. We are appalled to learn about your experience, as this in no way represents our values. We sincerely appreciate you bringing this issue to our attention. We take customer service seriously and hearing that you had an unpleasant experience with us is never what we want to hear. I would really like to make your experience with us better. We will be talking with our team to ensure this does not happen again. Please call us at (365) 324 – 4015. We would like to know how can can better understand the situation and see how we can make things right with you. 🙂
Balvinder Singh
Local Guide · 48 reviews

a year ago

It’s one of the underrated companies out there. I have used their services extensively in EU/Asia. I would love to see their expansion in Canada. The staff is super helpful at this location. I tried picking up stuff as this is only location across GTA right now and quite a bit far from where I live. But the staff and price to quality ratio kinda makes up for the extra effort. I bought the whole home gym equipment from them (whatever was in stock). I would love to see some products come back on stock after the supply chain gets better after the pandemic, and also if you could bring everything that EU stores carry, this would become the goto sports store for everybody.
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Response from the owner a year ago
💙💙💙
Neil Westfield
Local Guide · 202 reviews

a year ago

What a great looking store. It literally has everything from climbing equipment to horse riding paraphernalia. The store is well suited for the mall and was very busy. Although I didn’t interact with staff, they seemed pleasant and the store was clean.
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Response from the owner a year ago
Hi Neil, thank you so much for your review. We are happy to hear you loved your experience with us and you were able to find everything! 🙂
Janice Burgers
1 review

a year ago

Good quality items at super affordable prices. The equestrian breeches I was especially surprised by how nice they were and significantly less expensive than other stored. I will definitely be back for more!
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Response from the owner a year ago
Hi Janice, thank you for your review. YAY, we are so glad to hear you are enjoying your products. We can’t wait to see you again 🙂
Eritia Smit
9 reviews

a year ago

You get what you pay for, wouldn’t say all the sports gear is great quality but they have some decent things/clothing so I’d go back. It’s a great place to get outdoor gear if you don’t want to spend a ton of money or arw just getting into sport and fitness. Big clean and orderly store, lots of courteous staff around to help.
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Response from the owner a year ago
Hi Eritia, thank you for your review. We’re glad that you were satisfied with your experience. We hope to see you again soon. 🙂
mechanicalmind496
9 reviews

9 months ago

Decathlon is selling safety equipment lacking modern standard requirements and is trying to convince customers otherwise. Their equine helmets are all certified as EN1384:2017 which is now outdated, and no longer accepted by the European union, British Equestrian, and has never been accepted by Equestrian Canada to our knowledge. These are cheap helmets that lack Canadian certification These cheap helmets are cheap for a reason, as their accreditation is outdated. These helmets lack the required protection to meet current accreditation. Decathlon is currently giving any customer that questions this a letter which states they are accredited by the above standard, and that they are safe, which is 100% incorrect, and goes against current legislation, opening them up to the possibility of lawsuits upon injury, which we will move forward with if we are faced with a situation that requires said response. We urge you to shop elsewhere for your equestrian needs, as many suppliers are up to date and pay attention to current modern safety requirements, as Decathlon obviously take their profits and selling product they were mistaken to shelf much more seriously than customer safety. will never shop here and will continue urging others.
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Hooman B
Local Guide · 738 reviews

a year ago

Great store. They literally have everything you need for any sport. All major product (bikes, paddle board, … ) are of excellent quality .
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Response from the owner 11 months ago
Hi Hooman, thank you for your review. We are so glad to hear you were able to find everything you were looking for and more. We hope to see you again soon 🙂
Robb Nelson
Local Guide · 97 reviews

a year ago

Given the situation this past spring/summer, I among other was having a difficult time locating a bicycle. I stumbled upon this company during my search and patiently waited to order my bicycle when it was in stock. Several weeks went by, but I eventually got one. Within a week, it had arrived at the store for pick-up. Not only was the value excellent, but the customer service exceeded this. After a month or so of riding, I encountered an issue with my rear tire. Pedro offered to have a look at the rim at no charge. He also cleaned my bike, chain, and made a few minor adjustments to cables while inspecting the rim – amazing! A week later I left for my morning ride only to have the tire blow off the rim, and was unable to successfully repair the flat as the bead was damaged and unable to seat. Disappointed, I called the store and was told to drop it off for inspection. Within the hour of dropping it off, I received a call telling me the bike was ready. They had replaced the tire and tube with brand new ones from a display model as no one has anything in stock right now. The reason for the blow out was not overly clear, and my rim is left with several scratches as I was riding on gravel at the time, which is disappointing as it is otherwise still newish. Aside from the excellent pricing, I would absolutley recommend this company, and this location in particular for their exceptional customer service. These days, this seems difficult if not impossible to come by, so it is quite a relief to have found somewhere where these value are still upheld.
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Response from the owner a year ago
Thank you for the kind words @Robb, we really appreciate the feedback and we’re glad that our passionate teammates were able to help you out! Hope to see you at the store again! #sportsforall
Alfredo Matos -Gooodpilot-
Local Guide · 81 reviews

8 months ago

First time visiting Decathlon. Kind of odd finding out an unknown brand with such high prices on some items, other prices are just ok. Nice store though.
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Response from the owner 8 months ago
Hi Alfredo, thanks for your feedback. We make our own brands in-house. We have a different brand for every sport we sell for 65 sports and 7,000 products. Was there a specific product you were looking for that we can help support you with?
Salma Bakr
Local Guide · 475 reviews

10 months ago

I love everything about Decathlon! Excellent products and customer service for very affordable prices. This is where I buy most of my family’s outdoor clothes and gear.
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Response from the owner 10 months ago
Hi Salma, thank you so much for sharing your in-store experience with us and your review. So glad we’re able to serve you in the best way possible and that you had fun in store. Hope to see you again soon!
Parker Zhang
Local Guide · 198 reviews

a year ago

Love this place. You can find a lot you want in a reasonable price.
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Response from the owner a year ago
Hi Parker, thank you for your review. We are so glad you enjoyed your experience with us. We can’t wait to see you back in-store 🙂
T C
3 reviews

6 months ago

My new go to place for sporting equipment. Prices are very reasonable. Thank you.
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Response from the owner 5 months ago
Hi TC, thank you for your review. We are so glad to hear that you enjoyed your experience with us. We appreciate you taking the time to write a review with us. We hope you have a wonderful day!
Joel
Local Guide · 53 reviews

10 months ago

This store is excellently layed out and there are always ample staff to assist people. Kids love to ride scooters in their indoor rink and try out other things before we buy.
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Response from the owner 10 months ago
Hi Joel, thank you so much for your review. We are always happy to support our customers with any questions. 🙂
Boz Meg
207 reviews

a year ago

Ok. There is something wrong here ! The prices are from the 90’s. Better come shop before the owners realize it !!! Variety of sports clothes and the prices are way too good ! Great staff and I think this is just a dream. Gonna go back tomorrow to see if it was real.
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Response from the owner a year ago
Hi Boz, thank you so much for your review! We loved reading your review. It sure does feel like a dream but we are happy to say our prices are here to stay! We can’t wait to see you back in-store 🙂
Mike H
Local Guide · 137 reviews

2 months ago

Big store and lots of variety for everyone. Lots of staff around to help answer questions as well!
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Response from the owner 2 months ago
We are so glad to hear, thank you so much for your 5-star review!
Brenda Amador
Local Guide · 24 reviews

a year ago

This was my first time going into the store and wow was I disappointed. I was looking for an inline skating helmet and I was looking all over the store very lost and no employees came to assist. They were all standing behind the register just talking. Then I finally found the helmet and I’m struggling to reach because it’s at the top, again the employees were just standing there. it was only until I asked them for help did they come grab it but didn’t ask if I needed help or anything. If it was busy I would understand but there was no other person in the store except me. This is my first time rollerblading and I wanted to get other items but I won’t be back.
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Response from the owner a year ago
Hi Brenda, thank you for taking the time to write us a review. We are really sorry for the experience that you have had with us in-store. This is surely not what we’d like to hold ourselves to when it comes to customer service. We take customer service reviews seriously and hearing that you had an unpleasant experience with us is never what we want to hear. We have informed the team of your unpleasant experience with us. If you could please send us an email at jessie.crossing@decathlon.ca with your experience. We would like to make your day better. 🙂
Satish Kumar
Local Guide · 168 reviews

3 months ago

Great collection and super helpful and friendly staff 🙂
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Response from the owner 3 months ago
Thanks a lot 🙏🙏.. We would love to have your feedback on how we could do better to get the missing one ⭐️
Ryan Floro
Local Guide · 104 reviews

a year ago

Awesome experience waiting in line. Lots of staff to answer questions. Free parasols to wait in the sun. Free ice cream and water! Store is massive with a great selection of products! Lots to choose from and very pleasant shopping experience
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Response from the owner a year ago
Hi Ryan, thank you for your review. Hopefully you didn’t have to wait too long in the line up. But we are glad you enjoyed your experience with us 💙
Jacob Goulet
Local Guide · 114 reviews

11 months ago

Amazing place for sports/outdoors apparel and gear! Also, a great selection online 🙂 got wetsuits, hiking shoes and am seriously coveting their camping gear. They also have hunting and fishing and much more 👍🏻👍🏻
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Response from the owner 11 months ago
Hi Jacob, thank you for taking the time to write us a review. YAY, we are so happy you enjoyed your experience with us. Enjoy your new products and we hope to see you again soon! 💙
michelle chiaverotti
Local Guide · 103 reviews

a year ago

I am crazy in love with this place. There is something to purchase for every sport. Great quality clothes for a great price. They do offer online shopping as well and other locations
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Response from the owner a year ago
Hi Michelle, you are the sweetest, thank you so much for your review! We are so glad that you had a great experience with us. We can’t wait to see you back in store 🙂
Kev A
8 reviews

a year ago

Most reasonable store with reasonable prices. They do not rip off clients. I had issues with one of the weight plate. They were ready to process the return free. I liked their service. I will not be sending back the plate as i can manage with it.
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Response from the owner a year ago
We’re glad that you were satisfied with the service, we’re working hard everyday to make more sports products accessible in Canada and the plates are in very high demand 😁😁😁! Hope that you’re enjoying your new gear!
Michelle Olviga Maehara
14 reviews

6 months ago

First time here. Amazing price/quality and highly knowledgeable and helpful staff. Can’t wait to come back!!
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Response from the owner 6 months ago
Hi Michelle, we are so glad you had a great first experience with us. Thank you so much for writing a review with us, we really appreciate you sharing your experience. We look forward to seeing you again in the near future!
Fede Cisneros
1 review

a year ago

I contacted Decathlon in Burlington about an issue with their shipping of bikes to Ontario (which had been on hold for some reason) and they were able to figure it out within 24hrs. They were also able to assist me with a bike order and they were very helpful. Their customer service is above what most other places have, and is more than what one, as a costumer, would hope to get. Thank you Kaushal and Pedro!
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Response from the owner a year ago
We want to make the pleasure and benefits of sports accessible to the many here in Canada! We’re glad that Kaushal and Pedro were able to help you out! :)) (P.S. they say hi 😁) we look forward to seeing you again.
Jen Nicholson
5 reviews

2 years ago

One of the best retail experiences I’ve ever had. Staff were courteous and knowledgeable at all times, answering questions and helping me out. The products are good quality and well-priced. I went in for a bike and came out with a ton of good camping stuff that didn’t break the bank. Exceptional customer service when I had an issue with my bike light. One of the staff members went above and beyond the call of duty to help me get it fixed quickly and perfectly. Highly recommend shopping here.
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Response from the owner a year ago
Thanks for the kind words Jen! Such feedback is what fuels us more and more each day – it helps us make sports accessible to the many! Welcome to the family and hope to see you soon! 💙💙💙
Ricardo Koslowsky
9 reviews

a year ago

After my first terrible experience with the online customer service, that lead me to leave an initial negative review, the company was nice to quickly call me and address the situation. I’m glad they were humble to recognize the mistake made in my first experience and offer me a solution. Changing the review to 4-stars for quickly addressing the situation. Original post: I needed a couple ski helmets and after looking the options under Decathlon’s website I decided to buy their mid-tier PST500 model. Usually I would go to the store, see it in person before buying it, but this current lockdown limited us to online shopping only. I received the product about a week later and the quality is not even close to what I was expecting. Very cheaply made, padding is from the worst material you can find. I felt extremely disappointed and contacted Decathlon the same day I received the product. Decathlon said they are not taking helmets returns and simply offered zero options to solve the issue. This is the worst customer service I received in my life. I never saw a company putting zero effort whatsoever to solve and issue related to a low quality product dissatisfaction. Just to be sure they were not wiling to solve the issue, I replied to their email asking if nothing could be done and they couldn’t care less about their customer’s satisfaction. This care less extends to their website where it’s not even possible to write a review about the product to warn other possible buyers. You think Decathlon would be thankful for your purchase with them during Covid-19 times, but they simply don’t give a s*** to what you think or your satisfaction, they just want to get their product out the door. Unfortunately you lost a customer forever. I should have gone with Sportchek that never let me down. Just a prove that those $15/$20 bucks you save can cost you a lot more.
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Response from the owner a year ago
Hi Ricardo, we are really sorry for the experience that you have had, we acknowledge that these are unprecedented times and would be more than happy to help you out. it is an unfortunate no one can go to the store to see and feel the product before a purchase is made – we offer a multitude of products for different levels of sport practice. please let us know if we can get in touch with you ASAP and the store team can find a solution for you. Our customer service promise at decathlon is Satisfied or Satisfied – we go out of our way to make sure that you have a good experience; its unfortunate that in your case – you weren’t provided with the right answer. But as in all cases – we will learn and grow from this experience. Please allow us one last opportunity to at least make it right. We would like to get on a call with you to sort everything out. hope to hear from you soon.
Jade Purp
Local Guide · 283 reviews

8 months ago

A lot of products for sports. Worth coming!!

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Recent comments:

5 COMMENTS

  1. Ana Barros ★★★★★

    I need to leave a review and ask a few things about Decathlon Burlington, what should I do?

    • James Morris (Admin) ★★★★★

      Thank you for contacting us about Decathlon Burlington. We have received your request.! Please wait a moment so that the operator of Decathlon Burlington will call you with the number you provided and give you contact information.!

  2. Mike Manning ★★★★★

    Please give me the phone number to contact directly to Decathlon Burlington !

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Anna Bailey is a blogger , I have a pasion for writing and my blogs help viewers find the right way to the destinaion. I have experienced travel and I destine to share prestige places, products ,food to people